Samsung DW80R5060UG 48dBa Black Stainless Built-in Dishwasher

looks nice, very quiet, controls are easy to use, dries well, I like the auto-door open feature... but it does NOT clean well. After a little over two years of use with jet-dry and detergent pods and even after an extensive deep cleaning this dishwasher still leaves disgusting black and gray residue in our dishes (coffee cups, bowls, glasses, etc.). After trying everything to clean following the manual (vinegar, empty wash, etc) I followed some internet tutorials and disassembled the racks and the plastic tube framework inside the dishwasher and found chunks of disgusting gray food matter with flecks of black etc. jammed behind the main gray plastic pipe in the rear of the wash cabinet. also found food residue in the nooks and on the underside of the topmost third tray. I thouroughly cleaned everything and reassembled it but even after removing all of this disgusting stuff it is still leaving black flecks of disgusting residue on our dishes. It worked great for the first year or so, but a dishwasher of this price should last 6+ years without significant problems.

This came with our brand new house. We're 3 months in and the thing is just circling dust and dirt. There is a film on all of our dishes. I've done the troubleshooting and cleaning, and it's the drain pump. I'm going to have to replace this now, and we're going Bosch.