Ask John: Straight-Talking, Common Sense from the Front Line of Management (Paperback)

John Timpson, CBE, is one of the United Kingdom's most successful businessmen. His eponymous high street chain has almost 1,400 branches and a turnover of $300 million.

John's column in the Daily Telegraph (UK), "Ask John," has been dispensing straight-talking, no-nonsense business advice for more than five years. This book collects and expands the very best from that column, from why low cost will never be a real substitute for proper customer service to the etiquette of employing interns.

Timpson offers practical business advice for CEOs of multinationals and independent family businesses alike.