Argues that the most effective and influential trainers have at least two things in common - they know why they are trainers, and they understand that training is a partnership. This book shows its readers how to find their own ""training heart,"" and use this discovery to create a better climate for learning. CONDITION â USED: Books sold are in GOOD or better condition. Good Condition: Minimal damage to the cover, dust jacket may not be included, minimal wear to binding, most of the pages undamaged(e.g., minimal creases or tears), highlighting / underlining acceptable on books as long as the text is readable and markings are not excessive, no missing pages. May be a former library book, with usual treatments(e.g., mylar covers, call stickers, stamps, card pockets, barcodes, or remainder marks). Extra components, such as CDs, DVDs, figurines, or access codes are not included. ISBN: 9781562861445 ISBN10: 1562861441 Contributors: American Society for Training and Development Staff, Maxey, Cyndi, Lyerly, Barry,