Kraus KHF200-33-KPF1602-KSD30CH Single Basin Farmhouse Kitchen Sink with Faucet

I made my purchase through Lowes Home Improvement. My order arrived on date it was supposed to. However, my order included the all-in-kit with the sink and faucet. The all-in-kit included the soap dispenser, dish grid rack for bottom of sink to prevent scratching sink, drain and strainer and a towel. when I inspected the content it was missing dish grid rack, drain and strainer, and towel. Kraus packers should have included ALL of the items for this particular SKU including the value added items that are promoted as an incentive to order sink. When I called Lowes Customer Service Center they told me to many items were missing and I would need to return the entire order. I told the service rep that I had already paid a plumber to install the sink, faucet and soap dispenser and I wasn't going to pay to have it all removed so I could send the shipment back. The service rep called Kraus and they made arrangements to have the missing items shipped to me. Kudos to Kraus for quick resolution, raspberries for not including the items in the first place with the original shipment. Thanks to the Lowes Service Center Rep for her assistance, but needs to be sensitive to customer and not insist on an order being entirely returned when customer has paid for installation for parts contained in the order. I would have given a 5 star rating if all the parts had been received in the original shipment. Sink, Faucet, and Soap Dispenser is really high quality and I would recommend purchasing this Kraus Sink to a friend.