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Hero image 0 of Revolutionary Approach The Psychology of Customer Care: A Revolutionary Approach, (Hardcover), 0 of 1

J Lynch

Revolutionary Approach The Psychology of Customer Care: A Revolutionary Approach, (Hardcover)

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Key item features

Revolutionary Approach The Psychology of Customer Care: A Revolutionary Approach, (Hardcover)
Author: Palgrave MacMillan
ISBN: 9780333557693
Format: Hardcover
Publication Date: 1992-01-20
Page Count: 274

Specs

Book format
Hardcover
Fiction/nonfiction
Non-Fiction
Genre
Business & Investing
Publication date
January, 1992
Pages
274
Subgenre
Management

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This book breaks new ground on customer care. Drawing on the author's international experience and research, it provides new insights into helping customers make the best use of their time when dealing with YOUR organisation. Guidance is given on 'time shaping' for optimum customer satisfaction. Critical time care factors for industries as diverse as banks, airlines, hotels, supermarkets, are defined together with many tips on how to steal a march on competitors by this revolutionary and practical approach to customer care.

Revolutionary Approach The Psychology of Customer Care: A Revolutionary Approach, (Hardcover)
Author: Palgrave MacMillan
ISBN: 9780333557693
Format: Hardcover
Publication Date: 1992-01-20
Page Count: 274

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Specifications

Book format

Hardcover

Fiction/nonfiction

Non-Fiction

Genre

Business & Investing

Publication date

January, 1992

Warranty

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