
Pre-Owned Services Marketing: Integrating Customer Focus Across the Firm (Hardcover) 0078112109 9780078112102
Key item features
- Title: Services Marketing: Integrating Customer Focus Across the Firm
- Book Format: Hardcover
- ISBN10: 0078112109
- EAN: 9780078112102
- Genre: BUSINESS & ECONOMICS / Customer Relations
- Author: Zeithaml, Valarie a.; Bitner, Mary Jo; Gremler, Dwayne D.
- Pre-Owned Condition- Pages can include limited notes and highlighting, and the copy can include 'From the library of' labels or previous owner inscriptions. Accessories such as CD, codes, toys, may not be included.
Specs
- Book formatHardcover
- Fiction/nonfictionNon-Fiction
- GenreBusiness & Investing
- Publication dateApril, 2017
- Pages544
- Edition7
- Free shipping
Free 30-day returns
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Product details
- Title: Services Marketing: Integrating Customer Focus Across the Firm
- Book Format: Hardcover
- ISBN10: 0078112109
- EAN: 9780078112102
- Genre: BUSINESS & ECONOMICS / Customer Relations
- Author: Zeithaml, Valarie a.; Bitner, Mary Jo; Gremler, Dwayne D.
- Pre-Owned Condition- Pages can include limited notes and highlighting, and the copy can include 'From the library of' labels or previous owner inscriptions. Accessories such as CD, codes, toys, may not be included.
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Product image for illustration purposes only. The item you receive may vary from the image in minor ways, such as slight differences in appearance, color, and/or design. *Exceptions apply during holiday season, and on certain electronics, collectibles, and jewelry.
Pre-Owned: Good
What is the Walmart Pre-Owned Program?
Walmart Pre-Owned allows you to find previously owned, well-cared-for items from Walmart’s trusted & performance-managed sellers. Shopping Pre-Owned allows you to bring home the best-quality picks at even lower prices, in addition to extending the life of an item & reducing waste. Find your favorites & shop a range of conditions in every category.
Why Walmart Pre-Owned?

Trusted sellers & quality items
Each Pre-Owned item listed comes from Walmart’s trusted performance-managed sellers, to ensure you get quality items.
Quality you can afford
Save even more on top brands & your most-loved items.

30-day free returns
Don’t love it? Most items offer a 30-day* free return policy, for added peace of mind.

Sustainability
Shopping Pre-Owned helps in extending the life of an item & reducing waste.
Product image for illustration purposes only. The item you receive may vary from the image in minor ways, such as slight differences in appearance, color, and/or design. *Exceptions apply during holiday season, and on certain electronics, collectibles, and jewelry.
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Book format
Fiction/nonfiction
Genre
Publication date
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