WD 2TB My Cloud Home Personal Cloud Storage - for PC/Windows & Mac (WDBVXC0020HWT-NESN)
WD 2TB My Cloud Home Personal Cloud Storage - for PC/Windows & Mac (WDBVXC0020HWT-NESN)
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Western Digital

WD 2TB My Cloud Home Personal Cloud Storage - for PC/Windows & Mac (WDBVXC0020HWT-NESN)

2.3 stars out of 99 reviews
(2.3)|
99 ratings
WD 2TB My Cloud Home Personal Cloud Storage - for PC/Windows & Mac (WDBVXC0020HWT-NESN)Western Digital 2TB WD My Cloud Home Personal Cloud WDBVXC0020HWT NESNMy Cloud Home Personal Cloud Storage

Key item features

  • One central place to store all your photos, videos, music and files
  • Quick and simple setup from your phone
  • On-the-go access with the My Cloud Home mobile app, desktop app or MyCloud.com
  • Auto backup for photos and videos on your phone
  • USB port to import photos, videos and docs from USB flash drives and external hard drives
  • File search to find content easily
  • Simple to invite family and friends to share your My Cloud Home device
  • Downloadable services to customize your My Cloud Home device
  • Backup for all your PC and Mac computers
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2.3 out of 5 stars
stars99 ratings97 reviews
How item rating is calculated
  1. 5 stars19% (19)
  2. 4 stars6% (6)
  3. 3 stars13% (13)
  4. 2 stars12% (12)
  5. 1 star49% (49)

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Showing 1-3 of 97 reviews

Oct 14, 2021
Huck the IT guy
3 out of 5 stars review

Seller Verified Purchase

Hardware working okay; Acronis software not

Thankfully I'm an IT guy because "My Cloud Home" is not easy to setup and install. You see the term "Home" and think it will be easy-as-pie for anyone. It isn't. They don't make it clear that there a new separate Discovery app for My Cloud Home. And forget trying to install the promised Acronis backup software -- it is not compatible (you have to figure that out on your own). Acronis is the single biggest reason I bought a WD NAS unit. Not having Acronis work, and not spelling that out before purchase, is a HUGE disappointment. WD has always been our gold-standard, sadly not now.

Review from Western Digital
Helpful?7C19D90NCSP1314486741
reply from Supplier Response

Hello, We regret to hear that the WD My Cloud Home Cloud Storage Device didn't meet your expectations and thank you for sharing your valuable feedback with us. Please know that the My Cloud Home is not a NAS, rather it is a personal cloud device with a focus on remote/mobile access. The My Cloud Home is compatible with the WD Discovery software for Windows and macOS, your user account - or better spoken - your storage capacity on the My Cloud Home - will be mapped automatically into your file explorer or Finder as an additional drive letter. Please be informed that Files larger than 5 GB cannot be uploaded using the My Cloud Home web app. However, you can upload larger files using the My Cloud Home Desktop app. Please follow the instructions mentioned in the KBA given below "Error Uploading Large Files with My Cloud Home Web App" http://support-en.wd.com/app/answers/detail/a_id/13946/ This drive letter resists permanently, you don't need to struggle to establish the internet connection to your My Cloud Home device at your home, this will be done by WD Discovery software. Besides the mapped drive letter to your My Cloud Home, WD Discovery offers also the ability to easily synchronize local folders to your My Cloud Home. "Differences Between My Cloud and My Cloud Home" http://support-en.wd.com/app/answers/detail/a_id/7758/ The Desktop Sync feature within our WD Discovery app for Windows and macOS provides access to your synced folders in the event the My Cloud Home loses access to the Internet. Please refer to the following links to explore more about the WD My Cloud Home. "My Cloud Home Online User Guide and Solutions" http://support-en.wd.com/app/answers/detail/a_id/21182/ "WD Discovery Online User Guide for My Cloud Home" http://support-en.wd.com/app/answers/detail/a_id/16005/ We suggest you contact our support team so that we could gather more information from you to isolate the issue and provide an appropriate resolution. Need Help? Please visit our "'Contact Us" page.

Sep 1, 2021
Walmart customer
3 out of 5 stars review

Seller Verified Purchase

Doesn't work with Acronis True Image

It was easy to set up and worked, but I eventually found out that it would not work with Acronis True Image backup software. Partly my fault because I didn't ask the right questions before purchase, and I eventually was shown the page where that limitation was revealed, but it isn't in the upfront description.

Review from Western Digital
Helpful?7C19D90NCSP1314486741
reply from Supplier Response

Hello, We're sorry to hear about your user experience with the WD My Cloud Home and appreciate your time for providing this review. We were unable to locate you in our system with the information provided in the review. We want an opportunity to make this right and assist you directly to get your concern addressed by our next level of support. All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital. Need Help? Please see our "'Contact Us" page for information.

Aug 25, 2021
Jimf
3 out of 5 stars review

Seller Verified Purchase

The my book & my cloud drives were better.

The Apple app is not as good as the previous one. It was much better and easier to use than it is now. Also the WD TV doesn't work with the my cloud home drives.

Review from Western Digital
Helpful?7C19D90NCSP1314486741
reply from Supplier Response

Hello, We are sorry to hear about your user experience with WD My Cloud Home and appreciate your time providing this review and bringing this matter to our attention. We request you give us a call so that we can gather more information to isolate the issue and provide an appropriate resolution. We'd be happy to help. All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital. Need Help? Please see our "'Contact Us" page for information.