Warranty information
Hill’s Pet Nutrition 100% Satisfaction Guarantee
At Hill’s, we’re dedicated to making foods your pet will love and stand behind our products as well as the quality controls throughout our authorized sales channels. If you’re not satisfied for any reason, simply return it to the place of purchase for your money back. If for any reason you are not satisfied with a Hill’s product you purchased from one of our authorized sellers and are not able to reach a satisfactory resolution with the seller, please contact Hill’s directly to request a refund or replacement product. Please note that because we are unable to control the quality of our products sold by unauthorized sellers, the Hill’s Pet Nutrition 100% Satisfaction Guarantee is not available for products purchased from unauthorized sellers. The Guarantee is also limited to the original, end-user purchaser.
How to claim the guarantee:
To make a claim under the Guarantee, please contact the authorized seller from whom you purchased the product. If you are unable to return your product to that seller, call one of our experts at 1-800-445-5777 and have information available regarding where and when you purchased your product. If your request is approved, you will then need to mail the unused portion of your Hill’s product, a proof of purchase, and your Guarantee approval confirmation number as stated in the approval. Please note that you are responsible for costs incurred in mailing your product and proof of purchase.
Please be aware that the warranty terms on items offered for sale by third party Marketplace sellers may differ from those displayed in this section (if any). To confirm warranty terms on an item offered for sale by a third party Marketplace seller, please use the 'Contact seller' feature on the third party Marketplace seller's information page and request the item's warranty terms prior to purchase.
