I bought the Laptop in January as well as the 2 year Allstate Protection Plan. I used the laptop for school and small personal tasks, by April 14th the laptop had about 20 hours of use and the hard drive failed and was not able to start up. After using HP trouble shooting, nothing worked and eventually the laptop stopped turning on. Not to worry though, I had the Allstate protection on my $1788 brand new laptop sold to my by the multibillion dollar company Walmart. Allstate reviewed my claim and assured me that HP would take care of the defective item and reimburse/replace my laptop.
I then went to HP, HP denied replacing/refunding my laptop as they told me it was Walmart's responsibility to do so. I contacted Walmart, then Walmart told me to contact the protection plan that I had purchased with the new laptop. I had expressed my complaints about the laptop to the protection plan representative, and told them I was disappointed with the performance of the BRAND NEW laptop when it was operating let alone the condition it was in now. They took what I said and denied my claim to get the laptop refunded because I said "it was slower than I had expected" and they do not insure items with pre existing conditions. (it was BRAND NEW)
Over the last 2 months I have spent 15-20 hours dealing with Walmart customer service and their phony protection plan. I went to the local Walmart to see if I could get some kind of assistance, and was turned away because I was informed that products purchased online are not accessible in there system after 30 days. Not only was I denied some sort of resolution from Walmart/Protection Plan/HP, all of them are pointing fingers at each other telling me that others are responsible for dealing with it.
At this point, all I need is a replacement laptop or to return this dumpster fire of a laptop to Walmart. I have no idea how Walmart can sell a protection plan for 100 dollars for a BRAND NEW item, and the service they are promoting is a bunch of non-intellectual individuals that only provide brain rot conversations as a service. I even requested for them to review the call I had with the insurance representative that was recorded for "quality assurance" and I was told that they were "not sure" how to access the audio for the call and have to rely on the notes from the call.
I despise Walmart for selling me the protection plan that clearly states that it would cover hardware failures for electronic devices and I blame HP for the product and customer service. Ya'll get the point, don't get this product and don't get the protection plan for any items purchased from Walmart.
WARNING: 
