Many Unhappy Returns: One Man's Quest to Turn Around the Most Unpopular Organization in America (Hardcover) by Charles O Rossotti

9781591394419. New condition. Hard cover. Language: English. Pages: 304. Glued binding. Paper over boards. With dust jacket. 304 p. Contains: Illustrations. Leadership for the Common Good. When Charles O. Rossotti became Commissioner of the Internal Revenue Service in 1997, the agency had the largest customer base - and the lowest approval rating - of any institution in America. Mired in scandal, caught in a political maelstrom, and beset by profound management and technology problems, the IRS was widely dismissed as a hopelessly flawed enterprise. In "Many Unhappy Returns", Rossotti - the first businessperson to head the IRS - recounts the remarkable story of his leadership and transformation of this much-maligned agency. In the glare of intense public scrutiny, he effected dramatic changes in the way the IRS did business - while it continued to collect $2 trillion in revenue.