TRQ Power Heated Mirror RH Right Passenger Side for Cadillac SRX New MRA06525

The item was great but didn't fit my car, when requested to return the item I did everything online and go refunded once the item was shipped back.Thank you.

After the initial purchase of the passenger side mirror and cap, the driver side mirror with passenger side cap were sent in. When we called to have the incorrect shipment corrected the customer service rep Zach was rude and dismissal the entire conversation, after asking to speak to the supervisor Amanda and having to sit on hold for minutes we were informed that nothing could be sent out or checked on till the following day as for it being too late then. After more and back and forth asking to have some sort of reimbursement for the inconvenience we were told sternly that there will be no way of doing so. The following day we spoke to a Emma and she was extremely helpful, checked on the process of them checking their inventory and gave me an exact and accurate delivery time of the correct mirror. She also left notes in the system and made sure it was a priority. Emma had all the answers at hand and was able to find an answer in an orderly fashionable time frame as well as being utmost respectful and understanding in our frustration. Finally an extra 2 days after the initial incorrect mirror arrived we received the correct mirror and cap. The company did reimburse us for the mirror, which is very kind of them to do. It was a correct fit and perfect match to the original. Also all electronic components worked flawlessly. The product is superb and would highly recommend again to anyone looking for spare parts. Unfortunately 1 out of the 3 employees we spoke to took care of the situation as a true customer service associate should do. It should have been handled better initially at the first complaint made.