Navarre? Ladies' Watch With Interchangeable Bands And Faces

My wife was very impressed by the appearance and arrangement of the watch set. However, there were a number of problems with it. I tried to change a band and bezel for my wife, but I could not unscrew the bezel. I placed the new bands in place, but I continually cross-threaded the new face. The bands would then dislodge from the small retainers that should hold them as the bezel tightens down, and one of the loop on the end of the band detached from the spring that is intended to hold it in place. The hole that the spring should insert into it too small to see without an ultramicroscope, and you can not compress it without the threat of shooting it across the room. Finally, the primary cell in the watch was dead; so we needed to replace it before the watch would work. Wal-Mart; I hope that you will honor the demand to re-attach the band pieces, since I ordered this package with great anticipation through your site.