I ordered a patio umbrella to shield my pond from the hot midday sun.
It arrived as expected, but we did not open it right away because winter did not want to let go of Minnesota this spring.
Finally, two weeks after receiving the umbrella we opened it, only to find very little printed information, as is usually tucked inside, a plastic bag was found opened and the contents spilled all inside the box, and the crank handle was broken, and the broken piece NOT found anywhere inside the box.
I noticed that the sender was a company called FLAME and SHADE. I called them and was surprised that it was an Asian company. I could not reach a real person, but was given a message from an Asian voice to call AMAZON for assistance. I did not order from AMAZON, and was quite perplexed.
I DID call AMAZON and found a message from FLAME and SHADE, which would be one of a half a dozen, where we would go around in circles, with no satisfaction.
I took everything we received within the box, which was not much, to a nearby Walmart, but could not return it because we had no valuable paper work to be able to accomplish a return and nor a credit to my credit card.
I finally was able to find information from Walmart history, and will now get my return done at the Walmart store, and look for a different vendor to order the 10 ft levelier patio umbrella somewhere else.
It would be nice if Walmart, Target, and JCPenney would let you know what third party is handling the referral for product that they do not have or carry, and if the referred company would not refer a customer to the wrong company on damaged merchandise. It would also be appreciated to be able to talk to a real live person instead of these chat lines or mechanical voices.
I ordered a pair of sandals five years ago, thinking it was an American company. It took me 5 months to get my money back from an overseas company, for shoes that looked NOTHING like the picture shown, and my size 5 ordered actually was more like a size 8.
WARNING: 