Warranty information
Poly-Wood, Inc., (hereinafter "Poly-Wood"), warranties to the original purchaser ("Purchaser") that, for a period of twenty (20) years of residential use and one (1) year for commercial use from the date of original purchase, under normal use and service conditions, POLYWOOD brand high-density polyethylene (HDPE) products shall be free from material defects, and shall not splinter, crack, chip, peel, rot, or suffer structural damage from insect infestation. Further, Poly-Wood warranties that for a period of 30-days from date of purchase all POLYWOOD products shall be free from defects related to workmanship.Aluminum Frames:Welds and Joints are warranted to not break or crack for 5 years of residential use, 1 year of commercial use. Powder Coat Finish is warranted to not peel for 5 years of residential use, 1 year of commercial useHardware:Hardware used in production or assembly of POLYWOOD products are warranted to not break for 5 years of residential use, 1 year of commercial use.Woven Inserts:Woven inserts are warranted to not crack or rot for 5 years of residential use, 1 year of commercial useCushions:Cushions are warranted to be free from workmanship or material defects for 30-days from purchase. This warranty does not apply to normal wear and tear effects on the cushions, which are received by regular use of the cushions. Neither does it cover damage due to unauthorized repairs or alterations, negligence, misuse or abuse, improper assembly and acts of GodThe following items are specifically excluded from the POLYWOOD limited warranty. Poly-Wood shall not be liable for any failure, defect or damage resulting from or connected with the following:Fading, color change, or color match - POLYWOOD HDPE products are made with UV-stabilizers to minimize fading, however upon exposure to the sun all colors will fade to some degree. To minimize possible fading cover your furniture with a product such as our Sunbrella furniture covers when not in use or use a UV-protectant.Rust or corrosion of stainless steel hardware - please see Cleaning/Maintenance information for details on how to maintain your hardware.Assembly or handling of products after they leave our factory, including any lack of performance or improper performance in any way by the dealer or assembler. Abnormal use of the products.The application of paint, varnish or other coating or chemical not approved by Poly-Wood or the application of heat or radiation from an external source such as a barbecue grill, another appliance, fire or refection from windows or doors. Any lack of compatibility between our products and any other product not manufactured by us that causes damage to or failure of our productsLabor, transportation or assembly costs. Color or pattern variance between any new replacement section or pieces and other sections or pieces. (We reserve the right to discontinue or modify any product line or color without notifying the original purchaser. If the original product is not available, we retain the right to choose to provide replacement material of equal value or quality). Damage caused by, among other things, use of incompatible accessories, intentional acts, unreasonable use, misuse, physical abuse, vandalism, riot, insurrection or civil disorder, accidents or corrosive atmospheres (such as those contaminated by acid rain, harmful chemicals or vapors), or any act of God (such as fire, flooding, hurricane, earthquake, tornado, lightning, ice, etc.), environmental condition (such as air pollution, mold, mildew, etc.), staining from foreign substances (such as dirt, grease, oil, etc.), or normal weathering (defined as exposure to sunlight, weather and atmosphere which may cause any colored surface to gradually fade, darken, chalk, or accumulate dirt or stains). Assembly of hardware, accessory items or defects caused by their assembly.
