Vogue Women's VO3940-5061 Prescription Eyeglasses with Case, Dark Grey/Pale Gold

I loved the frames but my bifocal part was not right. I kept going in and telling the manager that it was not right. I told her that I thought I needed a bigger lens to make it right. She told me in no uncertain terms that if they had to remake my glasses the cost of those came out of that stores pocket. She bullied me into keeping the glasses. All this after in the beginning she would not fill my prescription because the doctor had not filled in my address on the prescription. She said it was a new vision center rule. My doctor said he was not required to put my address on my prescription so I was stuck between a rock and a hard place. The manager finally found out since my eye doctor was a medical doctor he was not required to abide by this new vision center rule. My glasses still are not right but I ended up having two surgeries in two weeks and the 30 day window to return my glasses is over. I made a complaint with Walmart and they did have someone call me. She was a traveling manager. I was in a meeting when she called one evening but she left a message. She was in the Hutchinson Kansas store but was leaving in 30minutes. She left no other number to contact her. I called the local store but just got an employee who was less than helpful. She knew nothing about this traveling manager and did not have a number to reach her. All I know is her name is Kathy. This person has never reached out to me again. I have been getting the run around since March. It is now June and I have had no help with getting this resolved. I am wearing my old glasses and will have to pay for another pair of glasses at a cost of over $400 or wait until I can use my insurance benefits in January.