Celestron PentaView LCD Digital Microscope

The Pentaview is a great concept. Being able to share the view among a few people - or even a whole room on a big screen, taking pictures and videos. Wonderful! But it has to work. Out of the box, my adapter was dead. The scope worked on batteries, but when I reported the problem, it took Celestron ten days to respond. Finally (after three weeks) they insisted on receiving the entire microscope before they would service it. I would have expected a new adapter in my mailbox three days after I reported the issue, and an apology. TWO MONTHS after I spent a lot of money on what I thought was their top-of-the-line offering, I have a working microscope only because I found my own adapter. I must point out that a main feature of their knowledgebase is adapter specifications - must happen a lot. I was so excited by this idea, and so disappointed by Celestron's support. There is clearly a quality issue, and it is even more clearly overwhelming their poorly guided support organization. From a usage perspective, it mostly works as advertised. The upper light might as well not exist - it has no effect - you really can't use this to view opaque items like paper or small objects. But using the video cable to view the image on a big screen is outstanding. Too bad it can't be trusted to work, and a shame that Celestron doesn't stand behind it in an intelligent, respectful way.