Bugs that the diagnostic does not address
In the 2 weeks I have had this computer, it has frozen multiple times, glitched on streaming, and buffered endlessly on my banking access. Restarting it every day is a temp fix. It also crashed completely--the fix for that was holding the power button for 45 seconds.
Asus support was useless. Whatever script they use did not accept that I already did what they were telling me to do.
The diagnostic found 2 updates, both of which needed restarts.
Reddit suggestions are more helpful (the power button hold) but I do not know how to follow some of their suggestions regarding graphics settings.
The diagnostic and GeekSquad do not think this is a hardware issue.
The picture and sound are great. The computer is large enough to accommodate a number board on the right, even if they want to eliminate the one on the top. That would be a more convenient design.
reply from CLM
Dear Cedme,
Thank you for your comment.
We do understand your disappointment with the laptop and the inconvenience this may have caused if you are experiencing system stability issues within two weeks of usage.
To resolve the system crashes and freeze up, update Windows, drivers, BIOS and applications if outdated. Updates for the laptop are posted at: https://www.asus.com/us/laptops/for-home/zenbook/asus-zenbook-s-16-um5606/helpdesk_download?model2Name=UM5606GA. Additionally, if the laptop is buffering while accessing online banking website, check if the specific website is accessible and working properly, ensure the laptop has access to an established router and internet service is working properly since this will affect system stability and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
If you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
