ESKUTE T300M Electric Tricycle for Beginners, Folding 3-Wheel E-Bike with 250W Motor, 302Wh Battery, 12 MPH , 16" x 3.0 Fat Tires, Step-Thru, Black

Hello anonymous! We sincerely apologize for the inconvenience and disappointment you experienced with your e-bike. We understand your concerns regarding the bike size and the missing battery, and we are sorry that the product did not meet your expectations. We have shared your feedback with our relevant departments and will continue to improve our product information, packaging process, and quality control to help prevent similar issues from happening in the future. We would like to look into this matter and assist you with a proper solution. Please contact our customer service team with your order details, and our team will be happy to help resolve the issue as soon as possible. To ensure that any issues can be resolved as quickly and efficiently as possible, we kindly ask that you contact our customer service team immediately if you experience any problems with your bike. Providing photos or videos of the issue will help us assess the situation more accurately. In most cases, we will respond and provide a solution within 24 hours of receiving your information. Once again, we sincerely apologize for the inconvenience and appreciate your feedback. Your comments help us continue improving our products and services.