reply from Samsung Care
We know how disappointing it is to deal with a dishwasher that does not clean and dry well, Drew. We're here to help.
Below is a link that helps to better your dishwasher's cleaning performance. You may click the bullet point that best defines what you're experiencing with the unit.
The dishwasher does not clean the dishes:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
We recommend checking the link below for troubleshooting steps when the dishwasher does not dry the dishes. It also includes the links for more information about loading the dishwasher properly and when the unit displays an error code or blinking lights, which we suggest checking too.
Samsung dishwasher does not dry dishes:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
Lastly, we have provided a guide about the dishwasher cycles, options, settings, and a video link to improve the dishwasher's cleaning and drying performance. Please watch the entire video of the second link.
Samsung dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
Improve your dishwasher's cleaning and drying performance:
https://www.youtube.com/watch?v=bajCw_H-njg
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146650306) to help our team pull up your information when you message us.
Thank you.
-Angelica
