Oral‑B Floss, Glide Mint Floss Picks with Scope, 150 Count

We strive to offer our consumers the most innovative products for their oral care, and we are disappointed to hear that your recent use of our Oral-B Glide Scope Outlast Floss Picks did not offer the same great experience you have come to expect. As you have noticed, we have transitioned many of our flosses to a new Microtextured Fiber, which is designed to glide effortlessly through your teeth and offer a gentle yet powerful clean. Based on consumer feedback shortly after the release of this product, we became aware that users were experiencing the floss breaking. As a dedicated user of our floss, you know this is not the level of performance that we would expect, and our technical team is diligently working to address this issue. In the meantime, we would like to recommend giving our Oral-B Essential Floss or our Oral-B Satin Floss a try, as they are both still made with their original formula. We would love a chance to learn more about your recent use of our floss so we are better able to assist you, as well as gather some additional information for our Quality Team, and encourage you to give us a call at (800) 566-7252.

Nothing is more important to us than your oral-health and ensuring you have an exceptional flossing routine. That's why all of our flosses go through extensive quality and safety checks to ensure this, so this isn't what we expect, and we're incredibly sorry to hear about your experience with our new micro-textured fiber. We are aware this is an issue for some consumers and are working to adjust how we make the product so that the product is stronger with less shredding. For now, we ask that you discontinue using the floss and give us a call so we can collect some details and help out a loyal Oral-B floss user. We can be reached at 800-566-7252.