General Electric GE® model GTW465ASNWW 4.5 cu. ft. Top Load Washer with Stainless Steel Basket

I love the washer, it does what it’s suppose to do, but when it was delivered it was damaged with dents I can live with that, but I would think they should offer you more that $25.00 credit on Walmart.com, the sad thing was I had done already ditched my old one.

We received the washer, and it was damaged with 3 dents. We immediately contacted customer service for a replacement. We were told that they could not send a replacement, but that I could reorder the washer. Since the purchase, the price had gone up by approximately $100.00. I asked for the washer price to be refunded, so that I could purchase a new one and was told that Walmart would not refund the cost until it was picked up and processed. So, I asked when they would pick it up. I was told that I would be contacted by the shipping company in 1-2 days to schedule the pick up. After waiting for 2 days without any contact, I called customer service back. They told me that the return had not even been started and that the C.S. rep. apparently did not understand the correct process. This time the C.S. rep. scheduled the pick up while I waited on hold. I still have to wait another week for it to be picked up and for the refund process to be started! Meanwhile, I had to purchase another washer (definitely NOT from Walmart), and schedule that delivery with more time lost, and commit another large sum of money to this process! This situation is all because Walmart is not honoring their promise of sending quality merchandise and providing appropriate customer service when mistakes are made. I would recommend that anyone interested in a large purchase, NOT depend on Walmart backing up their merchandise.