UBesGoo Contemporary Storage Bench Entryway Shoe Bench with Removable Cushion 2 Drawers and 2 Cabinets for Hallway Living Room Bedroom Home Office, Black
UBesGoo Contemporary Storage Bench Entryway Shoe Bench with Removable Cushion 2 Drawers and 2 Cabinets for Hallway Living Room Bedroom Home Office, Black
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UBesGoo Contemporary Storage Bench Entryway Shoe Bench with Removable Cushion 2 Drawers and 2 Cabinets for Hallway Living Room Bedroom Home Office, Black

1 star out of 1 review
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1 rating

Key item features

  • Storage Bench with 2 Drawers and 2 cabinets, Shoe Bench with Removable Cushion for Living Room, Entryway (White)
  • Large storage space
  • Removable Cushion
  • Multifunction bench
  • Overall dimensions:42.5”L x 15.9” W x 17.5” H.
Current price is $209.89
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Showing 1-1 of 1 review

Sep 14, 2024
John
Item details
Color: Gray Wash
Sold and shipped byUBesGoo
1 out of 5 stars review

Verified Purchase

Poor manufacturing and customer support

The bolts / knobs are poorly machined such that they do not grab and attach, i.e. they are not quite long enough. A photo won't capture this flaw, but it results in the inability to attach one of the knobs. The company responds to customer support request with the run-around. I simply asked for them to send a replacement part. They respond with flowery prose, increased demands to jump through ridiculous hoops, and several emails later, I still have a defective part. It is clear that they have no desire to provide customer support, so they just keep politely making the task so tedious that the customer simply gives up. I have included their original message below. Bear in mind that this is after we exchanged several. "Hi, I hope this email finds you well. We have attached a manual here. Please circle out the parts you need on the manual and take a photo to show us,then tell us the part number and quantity you need. We will confirm if we can assist you to ship the missing parts. Tips:Photos you send via email need to be clear in JPG or PNG format, and no larger than 5MB. Wait your reply."

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