Warranty information
WARRANTY NANROBOT only provides a warranty on scooters purchased from this website and are the original purchaser. If you bought your scooter from a dealer, please contact the dealer. From the moment the customer receives the order, all NANROBOT electric scooters have a 12- month limited warranty against manufacturing defects. The NANROBOT support team is always at your service for any questions you might have. Warranty Claiming Process 1.In order to claim the warranty, you need to provide visual (pictures and videos) evidence of the defects. This should be sent to our email/WhatsApp along with related textual information. 2.If the customer service team ascertains that there is indeed a manufacturing defect, we will send you new replacement parts. 3. During the original warranty period, if NANROBOT determines that a technical issue requires professional repair, customers can send the scooter to our repair shops for free service. We will provide a shipping label.The warranty period for seats purchased with scooters is one month. *Replacement parts are provided only once during the warranty period. Free Warranty: 1 Month: Side Light Stripe 3 Month: Voltage Lock, Charger, Charging Port, Switch Button, Front Side Light, Rear Side lights, Headlight 3 Month and within 800KM: Controller 3 Month and within 1000KM: Brake Handle, Kickstand, Wheel Hub 3 Month and within 2000KM: Brake Disc 6 Months and within 1200KM: Display, Throttle 6 Months and within 2000KM: Front Shock Absorber, Rear Shock Absorber 6 Months and within 3000KM: Battery 12 Months and within 4000KM: Motor(wire issues are not included) Once the normal warranty period ends, free after-sales service will terminate. If you have purchased a one-year extended warranty, the extended warranty period will take effect at this time (the one-year extended warranty provides the same additional warranty services as the normal warranty period). Please note that not all accessories qualify for the one-year extended warranty. No additional warranty coverage will be available after the extended warranty period ends. lf you have any questions, please contact us at support@nanrobot.com. The final interpretation of the NANROBOT all. This warranty does not cover: ●Conditions,malfunctions or damage caused by incorrect usage, poor maintenance or adjustment as advised in the user manual; ●Conditions, malfunctions or damage caused by or during the time that the user is under the influence of drugs, alcohol or any other mind-altering influences; ●Conditions, malfunctions or damage caused by acts of nature; ●Conditions, malfunctions or damage caused by or due to the customer self-modifying, decomposing or destroying the parts without prior authorisation from the manufacturer. ●Conditions, malfunctions or damage caused by the use of non-original parts or unauthorised circuit and configuration change. ●Fractures/breakage or loss of plastic parts inclusive of the choke, charging port, handlebar switches and plastic flaps. Customer service contacts: Support email: support@nanrobot.com WhatsApp:+1646 279 4856
Please be aware that the warranty terms on items offered for sale by third party Marketplace sellers may differ from those displayed in this section (if any). To confirm warranty terms on an item offered for sale by a third party Marketplace seller, please use the 'Contact seller' feature on the third party Marketplace seller's information page and request the item's warranty terms prior to purchase.
