My problem with the seller and shipping/ delivery service they use: Lesson learned, never buying furniture online from Walmart ever again. This entire experience was a nightmare. I purchased this sectional couch from the 3rd party seller Kart it. Red flag %231, it wasn't coming from actual Walmart. It was said to be delivered on September 17th, it was sitting in a New Jersey warehouse for 10 days not moving at all. The shipping service this seller uses is called AM Home Delivery and they are absolutely HORRIBLE!!! Worst customer service I have ever received. They only deliver to your area once a week, they choose that day and time slot that's convenient for them. Too bad if you aren't going to be home the day or time they choose for you. They will not let you know what day or time until the day or 2 before. Then once you confirm delivery, they will charge you an ADDITIONAL $275 to deliver your item. I live in an apartment on the 3rd floor and they said they would deliver my couch to my building but I had to pay another $275 for the “white glove delivery service without assembly” for them to bring it up to my apartment AND had to go outside to count how many steps were on the stairs to get to my apartment because they charge by number of steps. I wish I was joking. This is very deceiving and shady on this company's part because the delivery guys made it seem like they would have brought it up regardless if I paid this amount. It would have been another $250 if I wanted it assembled. Such a joke, it came assembled already, I just had to push the pieces together. Greedy and shady company taking advantage of people. This seller should really rethink their delivery provider because this makes them look terrible.
My issue with the couch itself: this couch is wayyyy overpriced for what you get. It looks lumpy upon arrival, and already has some thread pulling out fresh out the box. It's comfortable to sit on, but already has major indents from sitting on it a single time. It's comfortable for lounging, but I can already tell it's not aesthetically pleasing to look at, and it probably won't be a long lasting couch. When you pay over $2000 for a couch, you want it to last. I would have been better off buying a couch locally. Lesson learned. I should have canceled my order the moment they gave me issues delivering it.
