ITIL Service Operation : 2011 (Paperback)
ITIL Service Operation : 2011 (Paperback)
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ITIL Service Operation : 2011 (Paperback)

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The ITIL Service Operation stage of the ITIL v3 framework highlights best-practice for delivering IT to meet agreed service levels for both business users and customers. It includes the day-to-day management of technology needed to deliver and support services.
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