Samsung RAF18DBBMT Bespoke 4-Door Flex™ Refrigerator Panel - Bottom Panel - Matte Black Steel
Samsung RAF18DBBMT Bespoke 4-Door Flex™ Refrigerator Panel - Bottom Panel - Matte Black Steel
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Samsung

Samsung RAF18DBBMT Bespoke 4-Door Flex™ Refrigerator Panel - Bottom Panel - Matte Black Steel

Key item features

- Customize the design of your refrigerator with changeable door panels - Steel Finish - Create a space that fits your style, the options are endless - 17 3/8 (L) x 1 (D) x 30 5/8 (H) - Fits Models: RF29A9675 and RF23A9675
Current price is $99.99
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  • Free 30-day returns

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Sold and shipped by Electronic Express
4.3799061433447095 stars out of 5, based on 4688 seller reviews(4.4)
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1 out of 5 stars
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Sep 5, 2025
Do this
1 out of 5 stars review

Customer service is useless

For all of you having troubles with their customers service. File a complaint with Better Business Bureau! After I did that they immediately solved my issue. I spent 10+ hours trying to solve it over messages, phone and nothing happened. A week after my complaint on BBB my money was returned.

Review from Samsung US
Helpful?6XKGFFYN750H165777229
reply from SEA Care

Greetings, Thank you for sharing your input. Should you need support in the future, please don't hesitate to contact us at www.samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG). Have a great day. -John

Jun 18, 2025
TonyS
1 out of 5 stars review

TERRIBLE PRODUCT! DO NOT BUY! VERY EASY TO DAMAGE!

This stainless steel panel is nothing but a problem. Easy to scratch during the cleaning. Fingerprints are always visible. Very easy to dent. Very thin metal with no backing. In the car terms - LEMON!!! AND NOT COVERED BY THE WARRANTY! DO NOT BUY!!! Samsung does not stay behind their product. Class Action suit should be filed based on the quality of these panels.

Review from Samsung US
Helpful?6XKGFFYN750H165777229
reply from Samsung Care

Hi Tony, We understand your disappointment with your refrigerator having dents and leaving fingerprints. Let us help. Here is a link to a YouTube video; kindly watch timestamp 1:12 - 1:52 for a guide on how to clean your refrigerator. How to clean your Samsung refrigerator | Samsung US. https://www.youtube.com/watch?v=Gw_NOk1rLAY If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1149650669) to help our team pull up your information when you message us. Thank you. -Ricardo

Dec 22, 2024
Rich
1 out of 5 stars review

FREE PANEL OFFER SCAM

We purchased this refrigerator for the Customization ability and the ALLURE of the free 4 panels offer only to be STILL not able to find availability of them!!!! You advertise this “CUSTOMIZABLE REFRIGERATOR” and throw in a free panel offer only to not make good on it. We have an approval for the offer and a Certificate number to redeem but what good is that if there is NO AVAILABILITY. I agree with another customer who believes this is a SCAM and FRAUDULENT and that the availability of these panels will not be until the offer expires. Keep in mind my refrigerator is QUITE expensive as I purchased the full screen tablet with AI. I will be registering a complaint with the Better Business Bureau as well as Consumer Affairs in regards to this matter and will point out to both the list of other customers you have done this to as well. UNACCEPTABLE!

Review from Samsung US
Helpful?6XKGFFYN750H165777229
reply from Samsung Care

Hi Rich, I can understand how disappointing it must be to have the approval and certificate but no way to redeem them. I have shared a Samsung link below that you can use to reach out to us regarding your certificate to redeem since you have pointed out that the Bespoke panel you like isn't available for you. Help Center: https://order-help.us.samsung.com/ Should you need assistance with your refrigerator, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) When you message us, please provide us with this reference number 1147998879 to help our team pull up your information. Leo