How to Make a Powerful, Positive Impact: On Relationships, Profits, Productivity, Retention, Customer Service, and Job Security. It Works. It Costs You Nothing! (Paperback)

Our clients called them "Secrets to Success;" our simple, easy-to-learn and apply "tools," that kept them from getting fired. Using research and experience, we can help you become the solid player you want to be by sharing research on how to drive your organization to higher profits, productivity, customer service, and retention ...and it has nothing to do with spending more money.

Here's how we do it. Research on a million workers shows that employee treatment directly impacts performance. Bullying, yelling, dictating, and just plain nasty behavior, which causes half of all manager firings, drives performance down. Improving employee treatment moves employee performance up. We show you the data and offer new, solid, experience-based methods to help you become far more than just a manager, far more than just a leader, but a new type of supervisor...a Catalyst; capable of making a Powerful, Positive Impact.

See what our new set of easy-to-use Acronyms, Axioms, and Navigators can do to improve your supervisory style. Find out how to avoid getting fired by seeing where others went wrong. Learn why "Win-Win" is not enough, and why you must shoot for "The Four Wins of Change." You'll learn what the boss does and does not want so you can improve that relationship. See the damage that "being Right" can cause, like getting fired, and how to avoid it. Find out about "Behavior Sense," and how to use and improve it. See what it means to "Aim for the P.A.T., i.e., Performance Achievement Targets. Learn ways to "Cleanse the Toxic Workplace." There is even a "Quick Reference" to find the right tools for resolving interpersonal problems and work and at home.

Learn more, do more, perform better, and improve outcomes with new, fresh, approaches to getting the most out of your staff.

And there's a bonus. Our clients also reported better relationships at home and with friends. Let these new concepts work for you...and you for them.