Moen 101237 Moen Cup Seal & Diverter Gate, 3800 Tub Spout

I am giving this 4 stars because the lady at customer service that helped me was awesome....but yes, the part is plastic (so no star to the part lol) This is the second time replacing this small part. It is easy to replace on your own. I just cannot believe Moen has made this the way they did. I am sure there is probably a better way to engineer it. Any how... I called customer service and they are sending me one. Call was simple and the lady that helped me was awesome. The part is what it is. Moen's customer service has saved the day the few times I have needed to call and have always been fair

I found this kit to be much less than satisfactory. It's definitely not equivalent to the factory installed part and didn't seem to help my situation at all as the water didn't get diverted any better than before replacement due to the nylon diverter being too far away from where it needed to seal. In fact, thinking it might be better, I then purchased a third party kit to find it seemed identical to that which I purchased from here. I ended up removing the entire Tub Spout, cleaned it thoroughly and removed all of the scale build up that I could. I also placed a nylon washer under the nylon diverter to move the diverter closer to where it needed to be to achieve a better seal. It's working, but could be so much better and I certainly believe a factory made identical part would get me much closer to what is needed. I'm considering purchasing a replacement tub spout, but have seen others suggesting that the internals are not complete and must be taken from the old tub spout and that the diverter does not work any better than what my cobbled solution manages. Does anyone know if this is truly the case or if purchasing a new tub spout (part #3806) is a factory original with all components, including a proper diverter?