IKT Bottom Loading Water Dispenser with Ice Maker, for 5 Gallon,Safety Features, 3 Temperature,22lbs Within 24hrs, Empty Bottle Indicator, Black

Hello elaine! We sincerely apologize for the inconvenience caused by the malfunction of this water dispenser, and we also thank you for your patience in cooperating with us to review our warranty policy and after-sales handling process. For quality-related issues, water dispensers of our brand come with a 6-month official original manufacturer’s warranty, and we currently do not offer extended warranty services. The 1-year warranty plan you mentioned is the Walmart Protection Plan, a standalone extended warranty service sold and provided exclusively by Walmart and its authorized partner service providers. Therefore, all relevant after-sales claims must be filed directly through official Walmart channels, and we are unable to process them on your behalf. To assist you in resolving this issue quickly, we have compiled the complete official claim steps for the Walmart Protection Plan. Please follow the process below to proceed: Step 1: Prepare the required claim documents Please take photos/videos showing the indicator light status of the malfunctioning water dispenser and the specific abnormal conditions of the device that prevent normal use. Meanwhile, have your Walmart order number and the purchase confirmation email/receipt for the Walmart Protection Plan (if available) ready. Step 2: Submit your claim through official Walmart channels Online Application (Highly Recommended for Convenience) Log in to your official Walmart account used to purchase the product and the protection plan. Locate the My Protection Plans section in your account center. Find the corresponding protection plan for your water dispenser, click File a Claim, and then upload the prepared documents and submit your application as prompted on the page. Phone Application (For those who prefer direct communication with a customer service representative) Call the exclusive after-sales hotline for Walmart Protection Plans (U.S. Official Line). Our customer service team will guide you through the entire claim process over the phone. (Please have the above documents ready in advance for verification.) Step 3: Await follow-up processing from Walmart After submitting your application, Walmart or its partner service providers will review your documents as soon as possible. They will subsequently contact you to confirm the final solution (such as repair, replacement, or refund) in accordance with the terms of the Walmart Protection Plan. If you encounter any issues while following the above steps, please reply to this message at any time, and we will do our utmost to assist you with verifying relevant information. Thank you again for your understanding and cooperation! Sincerely, IKT Customer Service Team