Defective Belt Unit?
After installing the new belt unit, my MFC randomly won't print and displays the message "Unable to Print 32". The first time it happened, I shut the printer off for a minute, restarted, then it print. It has happened several times. Shutting down doesn't work. Now I have to take it apart (remove the toners, remove the belt unit) sometimes multiple times to get it to work. I have searched the inside of the machine for small pieces of paper that troubleshooting sites claim might be the problem. Nothing found. Wondering if I got a defective belt unit.
reply from Brother Customer Service
We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are getting the error of Unable to Print 32 with your Brother MFC Printer. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve our future products.
If you have a Brother MFC9440CN, MFC9450CDN Or MFC9840CDW. Please follow the answer link below.
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32309070001/workspaceContext/workspace/processedPrint/Answer/52977
If you need more assistance, we would be glad to help you. Our Brother customer support team is available to assist you directly at www.brother-usa.com/brother-support.
