vidaXL Chain Link Fence with Posts Spike Galvanized Steel Border Multi Sizes

I bought 3 of these fence kits and thought they were going to be great! First, there are NO instructions in any of the boxes! Supposedly you can go to their website to download the manual. I tried that but that's only possible if you ordered directly from their website. I ordered through Walmart. Next, I emailed them. Repeatedly. Every time I would get a reply days later needing “further information”. Finally received an email a couple of days ago with a “link” to the instructions. No surprise here when it opens only to an error message. It's been one month, I still don't have instructions and it's not a fence kit for “dummies”. Definitely need those instructions. Second, the posts are the same height as the fence. They were supposed to be over a foot taller to give room to drive it into the ground. So, that's a major problem. It comes with 19 inch spikes the poles sit in when the spikes are in the ground. If we place them in all the way, the posts are shorter than the fencing. If we raise the posts to the correct height, there's a gap between post and spike with nothing to hold the post up. Third, the bottom holes on the posts are below ground when they are placed in the spikes which also causes an issue. I really wonder if I received the wrong posts and/or spikes for my fence kit. The poles are too short, the holes don't sit right in the spike and we haven't even attempted to hang the fencing. I'm so afraid of what we will find. I hope it's the correct length!