Better Homes & Gardens 5 Steel E-coated Outdoor Conversation Sets, Natural/Beige

Everything about this experience has been wonderful. The delivery driver brought my two huge boxes inside my house for me. I unpacked everything carefully. Nothing was damaged or missing. I am a 59 year old woman and it took me about 2 hours to put together 2 chairs, 2 tables, and the couch. They give you a ratcheting Allen wrench so my hands were not even sore by the end. The key is not to tighten any of the screws until the entire piece is assembled. Everything lined up perfectly because of this which is stated in the directions.

The shipping was a disaster. Everything came separately and not when expected. The couch was bent/damaged. We called to get a replacement piece and they sent the wrong color. When we called back there was no record of the original order and I was told the number I was reading from the box was not matching- how is this possible. Anyway, we have two chairs and ottomens already so we just need the correct color couch pieces. It will be another week before replacements come. On top of everything, they won't take anything back so we have to pay to dispose of the items we recieved. Not cool.