Sesslife

Hello Jae! Thank you for your kind words! We’re glad to hear your item arrived quickly and was easy to assemble. Your support drives us to keep working hard to offer high-quality products and services.

Hello Dean! Thank you for sharing your thoughts! We’re glad to hear your item arrived in great condition and even ahead of schedule. Your recognition truly means a lot to us, and we look forward to serving you again in the future!

Hello Charles! Thank you for sharing your concern. We’re very sorry to hear that parts 13 and 14 were missing from your shed package. As this item is currently sold out and replacement parts are no longer available, we have issued a full refund for your order. We sincerely apologize for the inconvenience and appreciate your understanding. We hope to have the opportunity to serve you again in the future with better products and service.

Hello Barbara! Thank you for sharing your concerns. We’re very sorry to hear about the frustration and understand how disappointing this experience has been. We did reply to your message on Jan 10, but it’s possible our response may not have reached you. To ensure smooth communication, we kindly suggest checking the following: 1 Please make sure your account settings allow messages from sellers. 2 Check your spam or junk folder in case our reply was filtered. 3 Confirm that your inbox is not full and can receive new messages. Since the item is now being returned, Walmart will issue a full refund once the return package is received. We appreciate your time and are sorry this did not work out as expected.

Hello Richard! We appreciate your honest feedback! We’re glad the item arrived promptly and that you like the sturdy build and flame effect. Thank you for choosing us and for sharing your experience.

Hello Jeannine! Thank you for sharing your concern—we completely understand how frustrating high return shipping costs can be, especially for large and heavy items. Given this situation, we’ve explored an alternative solution to help you avoid the inconvenience and expense of returning the item. Please rest assured that we’re committed to working with you to find the most reasonable and best possible resolution.

Hello Hal! Thank you for your feedback! We’re glad to hear the shipping went smoothly and met your expectations. Your satisfaction means the world to us, and we truly appreciate you taking the time to share your experience. If you ever need any assistance, feel free to reach out—we’re always happy to help! Wishing you many cozy moments ahead!

Hello Holidaycook! Thanks for sharing your concern! We’ve called and emailed you multiple times but haven’t received a response. To help reconnect, we kindly suggest checking the following: 1 Your Walmart account settings to ensure messages from sellers are enabled. 2 Your spam or junk folder, as our messages may have been filtered. 3 That your inbox is not full and can receive new messages. Please feel free to contact us again once you see this response, and we’ll be happy to assist you promptly and work toward a resolution. Thank you for your patience, and we truly appreciate the opportunity to help make this right.

Hello Pam! Thank you for sharing your concern. We understand how frustrating it can be to receive a product with hinge misalignment, especially after completing assembly. For this issue, we offer either replacement hinges or a $30 refund as compensation, and we see that you chose the partial refund option. We understand that the $30 may not fully meet your expectations, and we sincerely apologize for any inconvenience this has caused. We truly appreciate your input, as it helps us improve our products and services.