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AYCP Furntiure

7454 Harwin Dr
Houston, TX 77036, US
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Seller Reviews

3.7 out of 5
119 ratings42 reviews

About the seller

Who are we: AYCP Furniture was established in 2008, in Houston. We are among the country’s largest furniture companies and a leading global furniture manufacturer. The company operates several manufacturing facilities and 6 offices in the United States. We Strive to Bring you: Customer Service -…
Business Name: SofaUs

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Seller reviews

3.7 out of 5 stars
119 ratings42 reviews
How seller rating is calculated

Showing 1 - 10 of 42 reviews

5 out of 5 stars review

Seller made it right when there 3rd party didn’t call before delivery. Had to send it back becuase was told they would call before to allow me to pay movers to help bring inside my residence.

5 out of 5 stars review

Everything went well with the whole process it's shipping and handling the gentleman that brought the items to great pride and care to bring it. The furniture came just as the picture it was simply amazing and stunning thank you for all your help with this process I would definitely order again and again and again.

5 out of 5 stars review

Smooth purchasing process. Great delivery communication

4 out of 5 stars review

The shipping and handling was fine. But the customer service is not well. No one knows who's to get in touch with so I can get my piece ordered for my furniture.

5 out of 5 stars review

Good seller... excellent communication with me. Everything was done as promised... seamless delivery. Love the furniture

5 out of 5 stars review

The seller's communication was great. I received a phone call from the seller letting me know where the product would be coming from and when I should expect delivery. The only part I didn't like was the product was not being delivered inside my home. You have to pay for very heavy products to be delivered inside your home. I've never heard of such. In my opinion, I dont think that's fair for single living older women. However, that's just my opinion. Thank you for your service.

5 out of 5 stars review

great! let me know when he was on the way and how many stops away he was

5 out of 5 stars review

They were very responsible, it was a hard delivery because of the road we live on but the delivery was made simple by the ones delivering it, thank you

1 out of 5 stars review

DO NOT BUY FROM AYCP FURNITURE!! BEWARE!!! I bought their red leather reclining sofa. The left side stopped reclining after about 1 month. Walmart asked seller to replace sofa several times. They never did. I tried calling their no. posted but the mailbox was full I think purposely. Made 4 attempts over 2 weeks no success. Their website provided the ability to submit a technical issue. I tried entering my problem but got an error when I tried to save it. I think this was purposeful. Called Walmart several times during this nightmare. Since it was past the 30 day warranty they could only offer a 20% refund. In desperation I sent an email to the manufacturer of the sofa in China named Ainehome. I told them the whole story and said that AYCP Furniture was giving their furniture a bad name. I hoped that they would have told AYCP to replace the sofa. When I didn’t hear back from the manufacturer, I sent them a second email again asking them to intervene. They never replied. Don’t buy anything from either of these companies on Walmart. AYCP Furniture %26 Ainehome (also listed as a direct seller on Walmart. After exhausting all my options I disputed the $875 charge on my credit card. The bank investigated and returned my $875.