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Quality service provider

Consistent on-time delivery

Free online or in-store returns

What makes a Pro seller

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PC Rush charged my card and said they shipped the item, but never released it from the shipper. They did not communicate with either the 3rd party shipper or with me. They had my money for weeks, and it took threat of legal action to get them to release it. Do not buy from PC Rush!

I was very pleased with this provider. Pcrush shipped and sent me tracking information so I could know where the item was in transit. It was promptly shipped and was received much earlier than promised or anticipated.

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Important note: All returns require Return Authorization number before shipping your product. pcRUSH stands behind the quality and condition of merchandise sold. All products are covered by Original Equipment Manufacturer's warranty.    If for any reason you are dissatisfied with your purchase, return the unwanted product within 30 days from the original invoice date. Product returns subject to industry standard 15% restocking fee. Shipping charges are non-refundable. Replacement cost deducted from refund for open consumable items such as toner, ink, printheads, batteries and media.                                                                                                                                                                                     Defective items are eligible for repair/service or exchange directly through the Original Equipment Manufacturer at no cost to you.  Please contact the Original Equipment Manufacturer for warranty entitlement policies. Returns due to technical malfunction can only be accepted on items diagnosed defective by the Original Equipment Manufacturer's Technical Support Department.  Product returns result in unavoidable shipping costs paid to freight carriers and restocking or handling fees charged by the manufacturer. These charges provide no benefit to pcRUSH and are entirely beyond our control. The pcRUSH Customer Care team stands ready to assist with manufacturer's warranty service, exchange and repair if any item proves defective.Return Process                                                                                                                                                                                         pcRUSH cannot accept any product return without first obtaining a Return Merchandise Authorization (RMA) number. Manufacturers are the definitive resource for the products they design, develop, fabricate and service. Once an item has been diagnosed as defective by the manufacturer please provide the Case ID number or Issue Number when requesting for an RMA number. Please contact pcRush Customer Care at 888-205-7777 or send an email to walmartcare@pcrush.com to request for RMA number.

Pcrush has a major costumer service problem. You have to call them during regular business hours to return an item. They also charge you shipping. Don't be fooled, they are not as good as WalMart. Make sure what you are buying is from WalMart and not Pcrush.

PcRush delivered a product. It didn't work. They accepted the product back but I had to pay to return it. Customer service is via email only, however, they were accomodating.

pcRUSH

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