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Quality service provider

Consistent on-time delivery

Free online or in-store returns

What makes a Pro seller

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I ordered a phone. The wrong phone arrived and I emailed pcRush 3 times and included a capture of the phone that was advertised and they completely ignored what I was telling them. They offered me the option of a return and I again responded by requesting that they exchange the one they shipped for the one advertised in the photo. Nothing. Terrible shopping experience.

Yes I will purchase from this seller again! Arrived much sooner than expected and did not have to pay shipping! Excellent service! Thank you!

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Important note: All returns require Return Authorization number before shipping your product. pcRUSH stands behind the quality and condition of merchandise sold. All products are covered by Original Equipment Manufacturer's warranty.    If for any reason you are dissatisfied with your purchase, return the unwanted product within 30 days from the original invoice date. Product returns subject to industry standard 15% restocking fee. Shipping charges are non-refundable. Replacement cost deducted from refund for open consumable items such as toner, ink, printheads, batteries and media.                                Defective items are eligible for repair/service or exchange directly through the Original Equipment Manufacturer at no cost to you.  Please contact the Original Equipment Manufacturer for warranty entitlement policies. Returns due to technical malfunction can only be accepted on items diagnosed defective by the Original Equipment Manufacturer's Technical Support Department.  Product returns result in unavoidable shipping costs paid to freight carriers and restocking or handling fees charged by the manufacturer. These charges provide no benefit to pcRUSH and are entirely beyond our control. The pcRUSH Customer Care team stands ready to assist with manufacturer's warranty service, exchange and repair if any item proves defective. 
Return Process    
pcRUSH cannot accept any product return without first obtaining a Return Merchandise Authorization (RMA) number. Manufacturers are the definitive resource for the products they design, develop, fabricate and service. Once an item has been diagnosed as defective by the manufacturer please provide the Case ID number or Issue Number when requesting for an RMA number. Please contact pcRush Customer Care at 888-205-7777 or send an email to walmartcare@pcrush.com to request for RMA number.

I sent them an email asking why they sent me the wrong phone and they ignored my request to exchange for the phone that was advertised. I even sent a capture of the phone as it was advertised on Walmart.com and they continued to ignore me. Would only offer a return.

Item was delivered on time, well-packed, in excellent working condition and at an inexpensive cost.

its all good ........................................

pcRUSH

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