Customer ratings & reviews
Most helpful positive review
5 out of 5 stars review
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Love this product
Originally posted on
neutrogena.com
Most helpful negative review
2 out of 5 stars review
Verified Purchase
Not as described
Kristy
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468 reviews
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- 5 out of 5 stars reviewSeller Verified Purchase11/18/2020The BEST face wash to remove all makeup. I've gotten many friends hooked on this! Sad it's next to impossible to find in stores anymore.
Best makeup remover/face wash combo!
Kate2837474Originally posted onneutrogena.com - 5 out of 5 stars reviewSeller Verified Purchase8/22/2020My favorite face wash after micellar water. Takes off any remaining makeup and I like that it's clean. My skin reacts well to it. Can be hard to find this version in stores so I tend to order multiple at a time.
Favorite makeup removing face wash
Originally posted onneutrogena.com - 5 out of 5 stars reviewVerified Purchase4/23/2020Absolutely love this product! One of my pet peeves is eye liner smudging on my faceafter i wash it, but this product gets it all. My face feels super clean as well.
Love it!
Tara - 5 out of 5 stars reviewVerified Purchase11/8/2020Love the fresh scent and feeling of my face after washing. I have used so many types of face washes and this takes the cake! I love that it has a low rating on the EWG website for toxic chemicals. Perfect for while I am pregnant
Awesome, very clean feeling wash
Lauren - 5 out of 5 stars reviewVerified Purchase3/13/2021This is THE BEST facial wash and makeup remover!!! It removes every trace of makeup easily and leaves your face moisturized. The secret ingredient is the Peruvian tara seed. IT IS TRULY AMAZING. YOU WILL NOT BE DISAPPOINTED.
BEST FACIAL CLEANSER
Dianne - 5 out of 5 stars reviewSeller Verified Purchase1/6/2022I love this makeup remover. I had been using Clinique and they changed their product, and the new one didn't work for me. I like that this leaves my skin feeling clean.
Great makeup remover at great price!
Veronica rOriginally posted onneutrogena.com - 5 out of 5 stars reviewSeller Verified Purchase9/25/2021Naturals Fresh cleansing and makeup remover doesn't remove all my eye makeup (slight residual of waterproof eyeliner), it still does a pretty good job. No perfume or chemical smells. No irritation or drying to my normal (aged…60+) skin.
Great facial cleanser
ChocoCatOriginally posted onneutrogena.comCCCWe're so glad that you liked our Naturals line! We'd love to hear more about the bit of makeup it left behind so that we can ... - 4 out of 5 stars reviewSeller Verified Purchase3/20/2021My favorite facial cleanser. When I couldn't find it in the drug store, i tried a few others and I'm so glad I've found the Neutrogena Naturals again!
Glad to find it again
arrayOriginally posted onneutrogena.com - 5 out of 5 stars reviewSeller Verified Purchase10/5/2020I love this product. I have been using it for many years and won't use any other facial cleanser! It completely removes makeup and cleanses without drying. A+++++
Can't live without this!
Originally posted onneutrogena.com - 5 out of 5 stars reviewVerified Purchase7/14/2020I use this every day to remove makeup - especially waterproof mascara. I have used this for a few years - it works great and is not too expensive. I have tried other products and have always come back to this.
Great makeup remover
CoatJunkie - 5 out of 5 stars reviewSeller Verified Purchase1/23/2022I have been using this product for years. It outperforms many more expensive cleansing products. Only disappointment is that I have to order online instead of purchasing in store like I used to be able to do.
Great & gentle cleansing product!!
CWizOriginally posted onneutrogena.com - 5 out of 5 stars reviewVerified Purchase4/16/2021I love this cleanser! Im able to skip the makeup remover step and still feel like it removes all the makeup residue and deeply cleanses my face. It doesn't over dry either.
Great 2 in 1 cleanser
Colleen - 5 out of 5 stars reviewVerified Purchase3/31/2021Have used this cleanser on a regular basis for the shower and bathroom sink. I haven't worn makeup in over a year due to the pandemic, but use it regularly as a nice cleanser. I've been using this product for a long time.
One of Neutrogena's finest
Outgoing1 - 1 out of 5 stars reviewVerified Purchase2/25/2021The pump is defective. I turned the top of the pump to engage the pump and it just goes around and around and well, I have to unscrew the the pump and take it off entirely and turn the container upside down.
The pump is defective
Michael - 5 out of 5 stars review3/5/2019I have been using this for years and I am so happy with it. It doesn't dry out my face, keeps everything clean and gets off that hard to remove makeup and also smells so good. I have noticed it not being available everywhere but please please don't discontinue it. It's the best and I don't want to have to find another face wash bc that is not fun.
Best face wash ever
pmd22Originally posted onneutrogena.com - 2 out of 5 stars review2/25/2012I bought this product about a week and a half ago. While it does romove makeup very well it is extremely drying. It made my skin feel very tight and dehydrated. If you are looking for a product that removes makeup well, I recommend it but the overall feeling it leaves on the skin, well it feels harsh. Surprising, for a "natural" product.
Very drying
Originally posted onneutrogena.com - 1 out of 5 stars review5/10/2014I bought this product and tried it. My skin broke out, got scaley, dry, flakey itchy and swollen. Put it away in the back of the closet. Recently (several months later) saw it and thought the previous experience might have been due to something else. I tried it again, and the reaction was exactly the same. This is not save as it says...at least not for everyone. I am proof of the damage it can cause. My eyes look like I have been beaten at the moment. It even states on the bottle "Developed for gentle eye area." Not so. Don't waste your money on this product.
BEWARE....not for everyone
itsbarbaraOriginally posted onneutrogena.comConsumer CareThank you for your review, itsbarbara.We are very sorry to hear about your experience with our Neutrogena® Naturals Fresh Cl... - 5 out of 5 stars review12/14/2011I love this product. It gets off my mascara and full-coverage foundation and washes clean off my washcloth. Once I got the soap in my eye and it didn't even burn my eye. The only con is that it's not very sudsy (but that's a good sign; no sulfates). It also leaves my skin very dry so I recommend using a good facial moisturizer afterward.
It works!
bhooper88Originally posted onneutrogena.com - 5 out of 5 stars review10/10/2015I have very sensitive skin and this has been the ONLY product that not only does not affect my skin but removes ALL my makeup. The value that you get for the price is incredible. It smells great and is made with natural ingredients that will not irritate your skin. This product is very easy to use and the bottle never leaks. I will definitely recommend it!
Amazing Product!
Laura GOriginally posted onneutrogena.com - 5 out of 5 stars review11/2/2013I never write reviews of toiletries. This product, however, has moved me to action because I worry about it being discontinued. The stores in my area have stopped carrying it, which is criminal. 95% of toiletry products on the market are completely bogus. They don't do what they claim, they cost a lot of money, and often they even irritate your skin. Neutrogena Naturals Fresh Cleansing + Makeup Remover, however, is a rare exception worthy preservation as the best product Neutrogena makes. It is a steal, even at full price, and it does what claims. I have very sensitive skin that is also oily and dry. My fair Irish complexion burns tomato red in sunlight and liquid foundation makes my pores a mess. Products that combat oily and dry skin ...
The Perfect Facewash/Make-Up Remover
Anne ShirleyOriginally posted onneutrogena.com