I live in NYC on the top floor of an apt with very little window ventilation. I normally hate airconditioning and prefer fans, but this summer was brutal and decided to go for the AC. Thing is both windows in my apt were odd sizes and no airconditioner would fit. So a friend told me she bought this portable model and it was fine. SO..I did the same, trusting her judgement.
This thing never ran for more then one hour, pretty much on the dot, since DAY ONE. It would shut off and fill up with water. And the stupid thing about the water spout is that it's about a half inch away from the floor and if you unplug it the water gushes all over the place. There's no room to place a bowl or a cup underneath. And it's quite a bit of water. So I tried to lift the unit onto a chair to have access to the spout. It's extremely heavy, doesn't feel portable at all. So this went on for a few days of shutting off and not cooling off my shoebox of a bedroom and draining a ton of water. So I called the customer service line and they said they would send someone out. Which they did (free of charge--which was nice). They said the fan was broken and they would have to order the part, and come back A WEEK later to replace it. (mind you, it had been about 85-95 degrees everyday this summer in NYC). When they came back a week later to replace it, what seemed what should've taken about 20 minutes, took 2 hours. And then they figured out the ENTIRE UNIT was broken and that someone would be coming out to give me a replacement.
I bought this on July 28, received it July 30. It's now August 20, and I'm still waiting for someone to just CALL me about sending the replacement unit. I've OWNED this AC for pretty a much a month and have never actually been able to use it. By the time I get the new one, the leaves will be falling off the trees and will be time to put the AC into storage and I won't be able to test it out to see if it works until NEXT summer. Doesn't seem worth $322.
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