Had this tv without problems for six months, then the display panel developed "intermittent shorts". TV picture would go black after 5 minutes, would turn unit off and back on and it would play for 5 minutes and then go black again. Did this over and over. Called the customer service number and was put through the routine of "unplug power source"; replace "hdmi cable"; put satellite receiver on different tv; finally to "deliver tv to authorized rca service ctr" some 40 miles away. Tech immediately detected the "short", she called the warranty service; faxed receipt to warranty service; warranty service told tech that rather that repair tv, they would replace it.
I would be notified within 3 to 5 days with instructions, etc. Tech warned me of warranty people "dragging their feet", so, I called the warranty people after 5 days for those instructions...was informed that the warranty peoplethat they did not have a copy of the receipt. I was there when the tech faxed all of the necessary paperwork, including the receipt. Called tech and they re-faxed the receipt to the warranty people. Was told that it would be 3 to 5 days until the warranty division would "resolve" the issue. So now I am waiting with a "dead" tv, under warranty, for resolution that I am skeptical of...Won't buy another RCA tv with only 90 days of labor warranty, either...If you purchase this tv, wait more than 90 days to write a review, it will perform fine for a few months then go out. An extended warranty would not help in this instance, either...Still waiting...
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