I bought this bed as a temporary solution before and after I move. I'm not a big girl, 5'4" 120-125 lbs, and this bed was very comfortable. However, I noticed that I had to pump the bed back up daily, which was kind of annoying since the pump is a separate piece instead of bundled into the bed. After 2 months of use, the bed decided to just deflate on its own accord. I would pump it up to max and it would deflate to the point where I'm on the ground within 2-3 hours. There's no visible hole or leak. I contacted customer service, we thought it might be the valve, they sent me a new valve. Most other places would just send me a new product entirely. I replaced the valve, which was very difficult since it was pretty jammed in to retain the seal. Of course, that doesn't resolve the problem. Contacted customer service again, they make me go through the entire process again. Emailed them my purchase confirmation 3 times and kept getting a stupid standard message back saying I need to send them my purchase confirmation and address etc. (even though I've already sent it to them multiple times). I'm still in the middle of figuring out what they will do. Apparently they want me to send it back and wait for them to send me a new piece. So my temporary bed is now a piece of junk and I will be without a bed while they're receiving and resending me a new bed? Nice job, Aerobed. You've lost a customer for sure.
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