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Moen TS2913 Metal Nickel 6-5 8in Pressure Balanced Faucet
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2 out of 5 stars
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Showing 1-1 of 1 review
Feb 3, 2024
Ceci
3 out of 5 stars review

Wrong parts in box

My Moen fixture was being installed and nothing fit right. So my installer got a hold of Moen, he had taken videos of the parts and what we had received and found out that the wrong internal workings were not in the box. New ones are being shipped

Review from moen.com
Helpful?1N064GS5OG6P892940887
reply from Moen Plus Support

Hello Ceci and thank you for the feedback you posted on the Moen website. We are sorry to hear that your new Moen TS2913 Flara Posi-Temp tub/shower had incorrect parts included in the box. What you experienced is not consistent with the quality we strive to provide. We are pleased to hear that you have been in contact with our product specialists and that replacement parts have been ordered for you. We appreciate the opportunity to show you we stand behind our products and we thank you for choosing Moen faucets for your home.