Customer reviews

Customer Reviews | 21 reviews | 3.5 out of 5

3.5 stars

21 reviews | 3.5 out of 5

5 stars
4 stars
3 stars
2 stars
1 stars
Would recommend to a friend



Glamour meets chic

Customer review by HappyCamper123C

4.0 stars by HappyCamper123C

Very nice product, not too dark or too light. Nice and compact so it fits in just about any makeup bag. Ridiculously low price for the quality. Just wish it was automatic.

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Cleveland, Ohio
Would recommend to a friend? Yes
Age:18 - 24
Ownership:2 - 7 weeks
Usage:Every day
Verified purchaser
Verified purchaser
Customer has been confirmed to have purchased the item from Walmart.
charcoal grey brow pencils

Customer review by chatty

5.0 stars by chatty

I have used charcoal grey brow pencils since 8th grade! The blonde is not right, the browns are too red. The charcoal grey, believe it or not, is the right shade for my blonde hair. It looks so natural because my brows are ash blonde, and the charcoal grey has ALWAYS been very natural looking!! Bring it back!!!!!

shades of gray

Customer review by twylee

5.0 stars by twylee

For several years now I have been searching for the charcoal gray eye pencils. I began to think I was the only one that used it, so you got rid of it. After reading all these reviews, I find I am not alone. What will it take for Maybelline to listen to it's customers and give them what they want? It appears that no cosmetic company is carrying a gray shade of brow pencil. I've looked with bare essential, l'oreal, Cover Girl, Clinique, any many more. Hey Maybelline, how about being different from your competitors and give your customers what they want - CHARCOAL GRAY brow pencils.

Affordable and Versatile

Customer review by An anonymous customer

5.0 stars by An anonymous customer

I've tried eyebrow powders but I find that these are easier and faster to use when filling in my brows. They can apply in sharp lines or soft, blended washes as needed, and they have great staying power. They are great for understated eyeliner too!

An anonymous customer
Twin Brow and Eye Pencils

Customer review by Basia

5.0 stars by Basia

I am a white haired gal who used the charcoal grey twin brow and eye pencils for as long as I can remember. I haven't been able to find them for about the past few years - the charcoal is the only color that matched my complexion and hair (other greys in other brows do not have the same hardness and good color). If they have been discontinued please bring them back and if I can somehow order them I would do that also.

Bring back to charcoal grey!!

Customer review by Susann

5.0 stars by Susann

I have been using these eyebrow pencils for over 25 years. The charcoal grey was perfect for my brown hair. I now search for a replacement for this product. Seems to me that customers were buying this color because it wasn't always available when I needed it. Please bring it back.

charcoal gray expert eyes , please please please

Customer review by cocamo

5.0 stars by cocamo

please please bring back charcoal gray expert eyes twin brow and eye pencils it is the only eye makeup I liked and I have used every product there is and nothing but nothing compares to charcoal grey expertwear ,PLEASE BRING BACK the charcaol grey .

Love Charcoal Grey Eyebrow pencil

Customer review by xxxxxxxxxx

5.0 stars by xxxxxxxxxx

Used the Expert eyes charcoal grey eyebrow pencil in the Maybelline two-pack since my twenties, perfect for my hair & skin tones. Now in my 60s, it's still the only one that works. No other "charcoal grey" or other color works. PLZ bring it back!


Customer review by rainstorm9

4.0 stars by rainstorm9

I have dark brown hair (of course there is no option for this in your drop down menus for this review either) but the dark brown pencil is too light and too reddish for my brows. The charcoal grey was PERFECT and now it's discontinued! BRING IT BACK! SO many women want this color back, I can't imagine why you discontinued it! It's the perfect shade for those of us with dark brown hair and those with grey as well!

Also wondering about charcoal grey

Customer review by saracue

4.0 stars by saracue

The charcoal grey color used to be my favorite eye brow liner but since you guys got rid of it i had to switch to covergirl soft brown.. just not the same tho.

I can't believe they discontinuted it!

Customer review by LaurasBrow

3.0 stars by LaurasBrow

I used to use the grey pencil on my brows, it came out a very natural looking soft black. I learned this from a prima donna grandmother. There ARE other brands that will work but are not the same. This one had the right hardness. Very disappointed.


Customer review by mzzboss2u

3.0 stars by mzzboss2u

Why would you ignore a group of woman just because we have gray or silver hair. Your solf black is way to dark, I WANT MY CHARCOAL BROW PENCIL BACK . PLEASE, PLEASE

Pencil Colors

Customer review by Paulette

3.0 stars by Paulette

I want to know if you are every bringing back the color "Charcoal Grey". My hair color is white and the colors you presently offer are not becoming for my hair and skin color. Please bring back the charcoal grey and you'll make me happy again.

Bring back the "Charcoal Grey" shade

Customer review by phelps420

2.0 stars by phelps420

I have used and was completely happy with your brow pencil in the Charcoal Grey shade. Since my hair has become "salt and pepper" my usual shade no longer is suitable. The Charcoal Grey absolutely fit the bill and I was quite pleased with how it accented my hair and skin tone. Please bring it back!

Awful color

Customer review by aquamania

1.0 stars by aquamania

I decided to try this pencil and I definitely would not recommend it! Dark brown? More like orange. It made me look like a clown with orange eyebrows.

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Would recommend to a friend? No
Please bring charcoal grey back!!

Customer review by coupon

1.0 stars by coupon

Add me to the list of those who want the charcoal grey brow pencil back. It was the perfect color for me and for my daughter. I do not like the brow pencils that have a red tone in them or that are so dark, that they look unnatural. It was a great product. I hope Maybelline will listen to its customers.


Customer review by Reetpetite

1.0 stars by Reetpetite

I have been using charcoal grey eyebrow pencil for as long as I can remember. It was soft and natural was PERFECT! Now I am one of MILLIONS of " baby boomers" why on earth would you discontinue such a GREAT PRODUCT? I WANT MY GREY BACK!

Best pencil ever

Customer review by An anonymous customer

1.0 stars by An anonymous customer

I've used these as eyeliners for years - they stay on all day, unlike most eyeliners on the market that disappear after a few hours or smudge and run. The problem is, I cannot seem to find these pencils in any Canadian retailers anymore - why?

An anonymous customer
Charcoal Grey

Customer review by saervin

1.0 stars by saervin

I see a lot of other people are in the same boat with the charcoal grey pencil. I was told to use blonde too and it also looks unnatural. I am almost totally grey and putting a brown color on looks terrible. Why did you abandon the charcoal grey? You are missing out on a lot of customers. I have stopped using all Maybelline products since you quit making the charcoal grey. If you abandon me, I will abandon you.