The pros: easy to assemble, all tools included; extremely sturdy; nicely padded back rest; inverted stretch really does help relax my entire spine.
The cons: Smart Gear locking system worked great... for three days, then jammed in the open position. Customer service non-existent. I really wanted to like this table, and overall, I do. If only the Smart Gear system actually worked. Contacting customer service ("Paradigm HW," whoever that is) has so far (three days) been useless. First call = "we're closed, go away." Second call = long wait on hold followed by "leave a message." No call back Thursday, Friday or Saturday. Sigh. Here is my experience: After an initially great performance for three days, my table locked itself in the "free" position and no amount of tugging on the lever could move it into locking position. I removed the three screws holding the plastic cover on the gearing system and realized that by pushing on the locking pin (a small, spring-loaded pin slides into a hole on the underside of the plate of the locking gear, somewhat like a ball point pen tip), I could get the gear to release, making locking possible. (See photo at right.) But it just jams in "free" again later. I'm thinking I might leave the cover off and tether a small screwdriver to the gear, using the screwdriver to unjam the mechanism when locking in place is required. Pretty cumbersome process for a new, expensive table, but preferable to disassembling and sending back the entire 110 lb + table for one that likely does the same thing eventually. For those interested, it's possible to use the table without the locking ability if all you want to do is invert. I think you'll need the lock to do situps and other core exercises, though. My aim for the table is primarily to stretch, as I have bad disks (4 surgeries to date), so inversion is my primary aim. One other important piece of advice via my back therapist: don't go right to full inversion. Better to invert partially for a week or two and see how you feel. The stretch is pretty intense, particularly if you're heavy like me (5-11, 225). You'll feel it from your hips to your shoulders and can be mighty sore if you overdo it. Overall, I still like the table, but am very disappointed by the lack of quality in a seemingly sturdy table, and by the complete dearth of customer support.
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