I purchased the desk online on 10/24. It was available for pick up at the store 2 weeks later, on 11/7. As soon as I started putting it together, I realized the main part of the desk had a huge crack. The instruction booklet offered an email address to contact in case of defective parts. On 11/8 I emailed buylateral.com about the defective part. I received a quick response and they indicated that they would ship a replacement right away and I would have it within 3-5 business days. On 11/15 the "new" part arrived. I soon realized they had shipped the WRONG part!!! That same day, I emailed them again and this time sent them a picture of the "correct" defective part. Again, I received a quick apology and they said they would ship the correct part this time. On 11/26, a month after ordering this desk, I had still not received the part so I emailed them again. Their response: the part was shipped the day before, on 11/25!!!! Really? It really took them a week and a half to ship the right part?
So, long story short, I ordered this desk almost 5 weeks ago and I still don't have all the parts necessary. I have no idea if this is a good product or not but I can already guarantee it is not worth the money. I will never order from this site again.
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