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Customer reviews & ratings

4.1
Average Rating:(4.1)out of 5 stars
426 ratings
89%Recommended(194 of 217)
5 stars
289
4 stars
43
3 stars
11
2 stars
12
1 star
71
5 stars
289
4 stars
43
3 stars
11
2 stars
12
1 star
71
Most helpful positive review
2 customers found this helpful
Average Rating:(5.0)out of 5 stars
Pitboss for the win
Perfect for my backyard grilling/smoking needs. It does take a bit of experimenting to figure out what works best for your needs. Easy and fun to smoke meat as well as grill plus you can bake in it as well. Did a 7lb Boston butt and it was perfect. Wife and friends were all impressed and full. Could not be happier with my purchase. Pitboss for the win.
Most helpful negative review
Average Rating:(1.0)out of 5 stars
so very sad
After only three uses this unit has failed. The temperature regulator has stopped working cause my grill to top out at almost 700 degrees completely ruining dinner. The meat probes never worked constantly saying there meat right out of the refrigerator was 70-100 degrees. customer support was non-existent, although I will give some credit of that to covid-19. Nonetheless very disappointed! It seems they have started mass producing this unit, very poorly, as I've cooked on the same unit a friend owns before with no issues. And I agree with other reviews, clean up it's a pain. it requires removal of the grates, diffuser, both broiler shields and use of a shop vac. After buying accessories, it's a $600 lesson. you get what you pay for, I will stay with a higher priced, better manufactured pellet smoker.
Most helpful positive review
2 customers found this helpful
Average Rating:(5.0)out of 5 stars
Pitboss for the win
Perfect for my backyard grilling/smoking needs. It does take a bit of experimenting to figure out what works best for your needs. Easy and fun to smoke meat as well as grill plus you can bake in it as well. Did a 7lb Boston butt and it was perfect. Wife and friends were all impressed and full. Could not be happier with my purchase. Pitboss for the win.
Most helpful negative review
Average Rating:(1.0)out of 5 stars
so very sad
After only three uses this unit has failed. The temperature regulator has stopped working cause my grill to top out at almost 700 degrees completely ruining dinner. The meat probes never worked constantly saying there meat right out of the refrigerator was 70-100 degrees. customer support was non-existent, although I will give some credit of that to covid-19. Nonetheless very disappointed! It seems they have started mass producing this unit, very poorly, as I've cooked on the same unit a friend owns before with no issues. And I agree with other reviews, clean up it's a pain. it requires removal of the grates, diffuser, both broiler shields and use of a shop vac. After buying accessories, it's a $600 lesson. you get what you pay for, I will stay with a higher priced, better manufactured pellet smoker.
<ul><li><span style="font-weight: 700;">Pit Boss Austin XL 1000 Sq. In. Pellet Grill with Flame Broiler and Cooking Probe:</span><br><ul style="margin-bottom: 10px;"><li>Over 1000 sq in porcelain coated cooking surface.</li><li>Digitally control board with LED read out with meat probe.</li><li>Innovative flame broiler for direct flame grilling.</li><li>31 lb hopper with purge system.</li><li>Four rolling casters</li><li>Stainless steel side table with removable serving tray.</li><li>Temperature range 150 - 500 F</li></ul></li></ul>
71 1-star reviews
Average Rating:(1.0)out of 5 stars

so very sad

Verified purchase

After only three uses this unit has failed. The temperature regulator has stopped working cause my grill to top out at almost 700 degrees completely ruining dinner. The meat probes never worked constantly saying there meat right out of the refrigerator was 70-100 degrees. customer support was non-existent, although I will give some credit of that to covid-19. Nonetheless very disappointed! It seems they have started mass producing this unit, very poorly, as I've cooked on the same unit a friend owns before with no issues. And I agree with other reviews, clean up it's a pain. it requires removal of the grates, diffuser, both broiler shields and use of a shop vac. After buying accessories, it's a $600 lesson. you get what you pay for, I will stay with a higher priced, better manufactured pellet smoker.

Helpful?
Hey there, if you can reach out to us at 877-942-2246 we would love to help you out!
Average Rating:(1.0)out of 5 stars

But from Walmart direct DO NOT HAVE DELIVERED

Verified purchase

The grill itself is great but the condition it came in was awful. The Box was torn up. The Grill was broken in 3 places. Not happy.

Helpful?
Hey there Alyssa, if you can give us a call at 877-942-2246 we would love to help out!
Average Rating:(1.0)out of 5 stars

Poor Paint

I bought this grill 2 months ago, the interior and exterior paint has bubbled and peeled already. Not accepatable as this grill has been stored inside a dry garage when not in use and had never seen the elements. PitBoss is an extremely poor quality manufacturer and I warn you, do not purchase anything from Dansons.

Helpful?
Hey there Rhett, that is not a normal thing to experience, and generally is pretty easy to diagnose. If you can reach out to us at 877-942-2246 we would love to help you out! <img src="https://s3.amazonaws.com/stratos-logos/logos/pitbossgrills.jpeg" alt="pitbossgrills" title="pitbossgrills" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" /> <!--[if ReviewResponse]><![endif]-->
Average Rating:(1.0)out of 5 stars

Garbage and terrible customer service

Verified purchase

Wouldn't ignite after 3rd use! garbage! Buy a Traeger don't go the cheap route like I did. Company has terrible customer service. Refused to send replacement parts until I completely disassembled the bbq. I don't repair their faulty products so I returned to the store and bought a Traeger!

  • Features
  • Assembly
  • Food
  • Pellets
  • Operation
Helpful?
Hey there, troubleshooting is very important, and necessary to ensure the proper solution is being sent to you. We hope to see you as a customer again soon!
Average Rating:(1.0)out of 5 stars

Beware of the paint!!!

The grill functions great but unfortunately their quality control in their paint department is lackluster. I had the grill 2 weeks and the paint started to bubble and peel, then shortly after that started to rust. I contacted PitBoss and they offered to send me touch-up paint for me to fix the barrel myself. I could not comprehend why I would have to repair a brand new grill, they told me its normal to expect the paint to bubble. I can believe that if the grill was left outside in the elements, or was several years old, but NOT a couple weeks in, that is ridiculous. Especially since my grill is always under a covered porch. After going back and forth for more than 2 weeks they offered to send me a new barrel and some touch-up paint. So, with all that, I get to disassemble the grill completely and rebuild it, way to stand behind your product. I tried to leave a similar review on their website but it has to be approved by the site admin so it may not show up on their site.

Helpful?
We apologize for the experience you had. Paint issues aren't a common issue. We are happy we were able to get a new barrel out to you. We know it's a minor inconvenience but appreciate you replacing the barrel.
Average Rating:(1.0)out of 5 stars

Less than a year and falling apart!!

Multiple issues including rust even though its under a covered deck, digital panel shorts out and auger gets stuck forcing you to take it apart to fix. We will never have another one of this brand!! Customer service wont help because it was built with no serial number on it. $500 piece of junk

Helpful?
Hello. I'm sorry to hear you're having issues with the unit. We most certainly will help you out even if the unit doesn't have a serial number. Can you please call us at 877-303-3134. We're open 7 days a week from 4am to 8pm PST.
Average Rating:(1.0)out of 5 stars

Right out of the box the paint was coming off

I read all the reviews, but decided to bite the bullet and buy one. I got it home unpacked it got about 75% complete on assembly and I noticed all the copper colored pieces the paint was flaking and peeling away. I was too far into assembly to pack it up and return it. I need to pay more attention to the reviews and believe what I read to be true about the quality of the paint! I would never have purchased it if I would have believed what I seen.

Helpful?
hey there, this is absolutely not a normal thing to see, if you could reach out to us at 877-942-2246 we would love to help out!
Average Rating:(1.0)out of 5 stars
Verified purchase

Very disappointed. Had a treager and the treager is a much better grill

Helpful?
Average Rating:(1.0)out of 5 stars

Dissatisfied!

Verified purchase

I do not recommend this grill. It does not work properly, lots of error codes. Very inconsistent. We returned it.

Helpful?
Hey there, in the future if you can reach out to us at 877-303-3134 we would live to help out! Issues like that are generally easily solved through some troubleshooting!
Average Rating:(1.0)out of 5 stars

Worst Purchase EVER!!!

Verified purchase

This has been the worst purchase i have ever made. The smoker stopped working after maybe 2 hours and absolutley no one is able to help. I have been on hold for approximitly 2 hours!!! unacceptable from walmart and also PITBOSS. save your your money and try something else

Helpful?
Hey there, as this quarantine has started grilling season about 2 months early, we are working through a very busy time! If you still need assistance and are not able to wait on the phone, you can also send us an email to service@pitboss-grills.com and they will answer that for you as quickly as they can.
Average Rating:(1.0)out of 5 stars
Verified purchase

coming back after 1 1/2 years.. We loved this product until now. The auger stopped working of course the warranty is expired and its very difficult to take apart to try to trouble shoot it ourselves. not happy

Helpful?
Hey there, if you can reach out to us at 877-942-2246 we would love to help you out!
Average Rating:(1.0)out of 5 stars

PLEASE STAY AWAY!! NOT SAFE!! See pic.

I recently purchased this Pellet Grill after researching reviews and I am very DISAPPOINTED that it does not perform in ANY way that it is suppose to!! It will just shut off during operation then when it restarts it makes a loud explosion and the lid bounces up! VERY DANGEROUS!!! also the ONLY way that I can keep it under 380 degrees is to keep unplugging it then restarting at around 300 then it is right back to 5 or 600 .... I WASTED ALOT OF MONEY ON SOMETHING THAT DOES NOT WORK and they will not warranty anything!! STAY FAR AWAY!! see pic below. set at 200 and will not go below 560

Helpful?
Sounds like the lid is being closed too early on start up. Start with lid open for ten minutes on smoke. After that change to desired temperature. If any issues after that give the Pit Boss customer support a call at 877-303-3134 between 4am to 8pm PST. One of the customer service technicians can help you with that issue
Average Rating:(1.0)out of 5 stars

Invest your money somewhere else.

It works well when it wants to. unfortunately you cannot trust the machine to keep running properly. I purchased the Austin XL less then a year ago, I noticed issue when i cooked brisket over night. After 7 hrs of lowest temperature the burner stopped. This left me with a smoker full a unburned pellets in the morning. The next time I cooked brisket i cleaned the unit well before cook and it did it again. I had to pull the brisket out after and finish in oven after only 6 hrs in the smoker. I cooked brisket again for 3rd time the same way and finished in oven because it shut down on me again after 8 hrs of cooking. Will upload more photos later of. I wish I would of invested my money on a better brand.

Helpful?
Hi Lisa! I'm sorry to hear you're having issues. Please give our customer service department a call at 877-303-3134. We're open 7 days a week from 4am to 8pm PST.
Average Rating:(1.0)out of 5 stars

Made in China

I should have researched this prior to ordering the grill, but I didn't. Had I of known it was made in China, I would not have purchased it. I'm sure it will be a fantastic grill, but I regret making the purchase.

Helpful?
hey there, our grills are made overseas to accommodate for demand, and we ensure that they are made to our quality standards so you know you are getting a great product!
Average Rating:(1.0)out of 5 stars

Do not buy it

Verified purchase

Horrible machine.... i keep having to replace control panel ...... I wish I could get another product..... it was waste of 600 dollars

Helpful?
Hey there Danielle, we are sorry to hear that! If you can reach out to us at 877-942-2246 we would love to help figure out why this is happening!
Average Rating:(1.0)out of 5 stars

Newer ones are no good.

This model is Junk. I loved my first one. Used it for 3 years without an issue. I bragged on my older one so much and had several friends purchase based on my recommendation. I upgraded to this larger one and nothing but trouble.. Customer service was rude. Blamed the pellet fire and blow up on me.. Catches on fire. Auger quits, auger gets stuck, and now it's rusting after less than a year of purchase. Wish I had my older pit boss back.

Helpful?
Hey there, it sounds like there might have been a misunderstanding somewhere, if you can reach out to us again at 480-923-9630 we would love to help you out!
Average Rating:(1.0)out of 5 stars

Disappointed

Had the grill less than a year. Within 2 months 1 of the probes quit working. Now paint is burned off the barrel and rusted. The lid around edges is also rusting and deteriorated. Grill is always kept under my carport when in use and in my shop when it's not. Save your money for a better quality grill.

Helpful?
If you are having these issues please call us at: 877-303-3134 between 4am and 8pm PST or by email: service@pitboss-grills.com. If you've had the grill less than a year it would still be within warranty which means we will be able to get get you taken care of.
Average Rating:(1.0)out of 5 stars

Ridiculous Temperature Swings!

I bought this grill dispite some of the poor reviews. First off, I read the reviews on how important it is to follow the preheat instructions. I did exactly that and after an hour in to lighting it, I couldn't get the temp to stay under 300 degrees. I called customer service and the lady told me I was doing it wrong. She walked me through the steps, which I pointed out were written differently in the manuel and she seemed to get upset. Whatever, after the phone call I did exactly what she told me and it got a little better. I smoked a brisket the next day and the Temperature swings are ridiculous! I have it set on 200 and it will fall to 185, then jump back up to 290-300. I've tried the P-settings, higher temps, it's all the same. There is no stability in the temperature. This is most definitely not a "Set it and forget it" type of grill. I had a masterbuilt wood chunk smoker before this and shouldve just stuck with it. Save your money and get a camp chef or something better.

Helpful?
Please reach out to us via the email Service@Pitboss-Grills.com with your name and phone number for a Senior Adviser evaluation of the situation.
Average Rating:(1.0)out of 5 stars

Do not waste your money on this grill. I paid just about $500 for this grill. Used it for 1/2 a summer and auger stopped working, the grill was at my neighbors more than my house for repair! I finally just spoke with a Pit boss rep and the shaft is out of stock (imagine that) and he could not guarantee when I would get other parts. Anywhere from 3 weeks - 3 months. My husband and I retailed Pellet grills from Enviro and we never had a problem with them. This is A HUGE WASTE OF MONEY!!!!!!

Helpful?
Hey there, we are sorry for the backorder on that part, we are working on fulfilling orders as quickly as possible, as this quarantine has made us very busy! We really do appreciate your understanding, and feel free to reach out to us at 877-942-2246 for updates!
Average Rating:(1.0)out of 5 stars

2 grill in 2 days - buy a different brand

Went through two of these pieces of scrap metal in two days. The first one, the auger broke within 15 minutes. I returned it with and received a replacement, with ZERO help from Walmart's customer service (oxymoron). The second grill worked for about 2 hours before the temperature skyrocketed and fried the temperature probe and motherboard. Followed all the instructions, called Pit Boss for support, and their response was “well sometimes it happens”. Wasted about $150 in meat. Save your money!

Helpful?
Hey there, we are very sorry to hear that. This is not a common problem to experience (either problem really.) If you do still have the grill, we would love for you to reach back out at 877-942-2246 so we can help out!
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