I just picked this up today, and was so disappointed in the packaging, several of the plastic pieces were broken or cracked, and 2 of the bolts were not drilled out correctly. Assembly, was not to bad. The instructions were clear, but it still took me over 2 hours alone (it does recommend two people to assemble) Once the machine was assembled, the plastic casing did not fit together properly, only to find that another part was cracked causing this. I expected better as far as condition in packaging, and that resulted in poor performance. It was unlevel, and most of the holes drilled for bolts did not line up. When i called to request replacement parts, for the pieces that were cracked, no answer. It just continued to ring. Tried again about an hour later, and was put on hold, and never talked to anyone. Will try again tomorrow... so far, I am ready to take it back to the store, but what a hassle! I expected more from something that Golds Gym endorsed.
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