I ordered this shed online at walmart.com, very easy to order and arrived on time. A few days later started assembling all the parts and realized that I did not receive the correct steel roof supports. I contacted the shed company and explained the problem and they said that it will take 2 to 3 weeks to receive the supports. I called again a few days later to ensure I was going to receive the correct supports since my concern was I had a shed up with 4 walls and no roof and could be blown down from the wind. The person on the line from the shed company basically put the blame on me since I did not recognize the error in the missing parts during the inventory, since I counted the amount of supports in total vice ensuring they were the actual parts needed. (3 types of bars make a 1 roof support, only had two different types but the total count was correct, so they duplicated 1 of the 3 types). I noted that the company was responsible for what it shipped out to fullfill the order and it was not correct. Can you believe they offered to send out a complete pallet for me to break it down for just the parts I need and to send it back? LOL, I also contacted Walmart and explained the situation, they were very responsive in correcting this matter and offered a replacement, refund, etc., I chose to wait for the parts until today, the wind had blown the shed down and damaged the plastic and after contacting walmart has a replacement on the way, and will accept the return of the damaged shed with missing parts.
Putting this shed together was not hard, directions were fairly clear, with two people I had the floor and 4 walls up with the doors on in about 3 hours, I just did not have the correct parts to complete the assembly any further.
I have a busted shed now and a new one on the way. Once I get it put up I may feel better about the whole thing, but for now I am upset that I had to deal with all of this.
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