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Customer reviews & ratings

4.5
Average Rating:(4.5)out of 5 stars
1369 ratings
94%Recommended(1163 of 1230)
5 stars
1060
4 stars
169
3 stars
36
2 stars
26
1 star
78
5 stars
1060
4 stars
169
3 stars
36
2 stars
26
1 star
78
Most helpful positive review
7 customers found this helpful
Average Rating:(5.0)out of 5 stars
Cocoa
PLEASE bring back COCOA colored lip shimmer!! Caramel is nice, but too light.
Most helpful negative review
16 customers found this helpful
Average Rating:(1.0)out of 5 stars
What?!?!?
why in the world would you make us all so miserable and stop making the most sold out color?!?!? This is ALL I wear and I go to order and it's gone!!!
Most helpful positive review
7 customers found this helpful
Average Rating:(5.0)out of 5 stars
Cocoa
PLEASE bring back COCOA colored lip shimmer!! Caramel is nice, but too light.
Most helpful negative review
16 customers found this helpful
Average Rating:(1.0)out of 5 stars
What?!?!?
why in the world would you make us all so miserable and stop making the most sold out color?!?!? This is ALL I wear and I go to order and it's gone!!!
<ul><li>Burt?s Bees 100% natural moisturizing lip shimmer,</li><li>Watermelon, a dark pink hue,</li><li>Touch of color with moisturizing shine</li></ul>
1369 reviews
Average Rating:(5.0)out of 5 stars

Cocoa

PLEASE bring back COCOA colored lip shimmer!! Caramel is nice, but too light.

Helpful?
Average Rating:(5.0)out of 5 stars

LOVE LIP SHIMMERS!!!

I discovered these a while back and really love them. My two favorites are Watermelon and Peony. In the picture I am wearing Watermelon and get compliments when wearing it all the time. It's such a pretty color.

Helpful?
Average Rating:(5.0)out of 5 stars

My favorite bring it back.

Why is this discontinued it's one of your best ones,

Helpful?
Average Rating:(5.0)out of 5 stars

Please Make the Cocoa Color Again!

I am seriously sad that Cocoa, the only lip color in the shimmer line that worked for my coloring: medium-light skinned, freckled redhead, has been discontinued! It is sad indeed, and now I will have to look elsewhere to find a suitable replacement. Please consider making the Cocoa color again.

Helpful?
Average Rating:(5.0)out of 5 stars

Cocoa lip shimmer

This is the only color worth buying. The last time they “discontinued” it I tried some other colors. Didn't like any of them. Went straight in the trash. I won't fall for it again. It makes me wonder if this is a stunt to get people to try the other colors??

Helpful?
Average Rating:(5.0)out of 5 stars

Bring back Cocoa Lip Shimmer out of exile please!

I check every store that I go to that has Burts Bees for Cocoa. But sadly I have to leave empty handed. My husband would buy them by the box for me, but I am running low. If you can't bring it back full time, can you consider a limited edition run of it so all of us Cocoa fans can stock up again? Pretty Please?

Helpful?
Average Rating:(5.0)out of 5 stars

Please Bring Back Cocoa!

The Cocoa lip shimmer was a 5-star product and it's frustrating that it was discontinued again. I loved the shade and liked supporting the company. Unfortunately, this was the only shade that worked for me-- it was also an important shade for women of color. Please bring this back.

Helpful?
Average Rating:(1.0)out of 5 stars

What?!?!?

why in the world would you make us all so miserable and stop making the most sold out color?!?!? This is ALL I wear and I go to order and it's gone!!!

Helpful?
Hi, Nichol. We're sorry to hear that you're disappointed with our decision to discontinue the Cocoa Lip Shimmer. We understand and we will be sure to document this for our team. If you'd like to give our team a call, please contact 800-849-7112 and provide this reference number: 191213-000436. We hope to have a great day.
Average Rating:(1.0)out of 5 stars

Another disappointed Cocoa lover here...

How on earth can Burts Bees justify discontinuing this shade? This was the only neutral shade of lip shimmer you sell. The other shades have waaayyy too much pink and orange and look terrible with my complexion! And I've tried them all only to throw them in the trash! Apparently I'm not the only customer who feels that way looking at all the reviews asking for Cocoa's return. Why don't you read all the reviews!! Maybe a company who sells mostly cleaning products doesn't understand the make-up industry and brand loyalty?!?

Helpful?
Hey there, and thanks for sharing your passion for our Cocoa Lip Shimmer. We've passed your comments along to our team, and we take all feedback into consideration. Have a great day!
Average Rating:(1.0)out of 5 stars

So Disappointed Burts Bees

Review after review literally begs your team to bring Cocoa back. I absolutely can not understand the reasoning behind discontinuing a product with such stellar reviews. Disappointing is an understatement. No other Burts Bees product works for me and I say that honestly. I've tried various ones and either the color is off or my lips dry out. If you can't bring something back that is so demanded and loved, would you mind suggesting another company where I can find a comparable product?

Helpful?
Thanks for sharing your thoughts with us! We're sorry to hear that you're unhappy with our decision to discontinue our Cocoa Lip Shimmer. It's never an easy decision for us to discontinue one of our products, and we know some of you had grown to love it over the years, as we did. We hope you'll continue with us and experience the benefits of our products. We wish you all the best.
Average Rating:(5.0)out of 5 stars

PLEASE BRING COCOA BACK

A few years ago you discontinued cocoa and I called and made a complaint. Then when you brought it back you sent me a free one! I was so thrilled you brought it back and equally appreciative of the gift! As the others have said PLEASE BRING IT BACK AGAIN!!!! This is the only color lip product I use!

Helpful?
Average Rating:(5.0)out of 5 stars

Cocoa oh how I miss you!

I just loved you cocoa lip shimmer. I have tried many other colors but just not the same.

I have been known to order by the dozen and have had the cocoa lip shimmer brought back from Hawaii because it was hard to find.

Please, please, please bring back cocoa!

Helpful?
Average Rating:(5.0)out of 5 stars

TEAM COCOA<3

Please bring back the cocoa! My cousin in NJ and myself in PA both love and use this regularly. In fact, we let each other know if we find a store that carries it. I end up ordering online. In fact, I reached out once before when you stopped making it and ordered a slew when it came back. I really hope this color becomes available again!

Helpful?
Average Rating:(1.0)out of 5 stars

Bring back Cocoa

Please bring back Cocoa!!! It was my absolute favorite and while I've tried Fig and Caramel they just aren't the same. :( Make 2020 better by bringing back Cocoa!

Helpful?
We appreciate you sharing your passion for our Cocoa Lip Shimmer. We take all feedback seriously, and we've passed your comments along to our team. Best wishes.
Average Rating:(5.0)out of 5 stars

Cocoa

I can't imagine why you would discontinue such a popular product! Bring back the cocoa! Not a fan of the other colors- even tired mixing colors with no luck.

Helpful?
Average Rating:(3.0)out of 5 stars

Bring back cocoa lip tint

Please bring back the cocoa lip tint. This is the only color I use out of your products. It's such a pretty color can't find anything close.. need this product back in my life please bring it back

Helpful?
Average Rating:(1.0)out of 5 stars

Disappointed

I am soooooo disappointed. Discontinued Coco again. I buy at least 10 at a time. I wish I was at least emailed and given the option to purchase more before it was discontined. I have tried other shade and Coco is the absolute best. Miss me some Coco. I would rather pay a little more than not have this color option at all. Very disappointed.

Helpful?
Hello, and thank you for sharing your love for our Cocoa Lip Shimmer. We're sorry to hear about your disappointment in our decision to discontinue this product, and we'll pass this along to the rest of our team. Please feel free to reach out to our team at 800-849-7112 with reference number 200903-000993 should you have any questions or concerns. We wish you the best.
Average Rating:(1.0)out of 5 stars

BRING BACK COCOA!!!

All the reviews for your lip shimmer say that Cocoa is everyone's favorite. I am baffled as to why you don't carry it anymore! Are you trying to sell your inventory of other colors that people like less? Is there an ingredient that makes this product much more expensive to produce? Or do you just enjoy everyone BEGGING for you to stock it again? If it is one of the first two scenarios, I am sure many of us would be willing to buy out all the inventory or pay a bit more for the special ingredient. JUST BRING IT BACK!!!!!

Helpful?
Hello there, and thank you for sharing your love for our Cocoa Lip Shimmer. We're sorry to hear about your disappointment in our decision to discontinue this product, and we'll be happy to pass this along to our team. Should you have any questions or concerns, please feel free to reach out to us directly at 800-849-7112 with reference number 200908-001592. Best wishes.
Average Rating:(1.0)out of 5 stars

Why Discontinue COCOA?

Your Cocoa lip shimmer is my favorite. Wear it every day. None of the others work for me. Looking at the comments, it looks like there are many others who feel the same. Why was this color discontinued when so many love it? If you still offered COCOA, it would be 5 stars from me :(

Helpful?
Hello there, and thank you for sharing your love for our Cocoa Lip Shimmer. We're sorry to hear about your disappointment in our decision to discontinue this product, and we'll be happy to let our team know. Should you have any questions or concerns, please don't hesitate to reach out to us at 800-849-7112 with reference number 200917-000595. We wish you the very best.
Average Rating:(5.0)out of 5 stars

cocoa lip shimmer

Cocoa never had a chance to be successful when you brought the product back after it was discontinued because it wasn't on any store shelf. Please bring it back and put it on the store shelf. I had to special order it when I ran out. Bad marketing! I love the cocoa shimmer it was the best color and everyone always complimented me on it and wanted to know what it was!!!!

Helpful?
Electrode, App-reviews-app, Comp-fcb6150f-b30c-46b1-bb49-f2112b01d8df, DC-eus2-prod-a2, ENV-prod-a, PROF-PROD, VER-22.4.3, SHA-f7d5d773c4aed1253b9c82c04fa4514d41e2f133, CID-