I purchased this about 3 weeks ago and I have used it on all my carpets throughout my enitre house, and on apholstery too. I had to write a review because I am SO IMPRESSED by this machine! First, it is so SIMPLE to use. Within 30 minutes of opening the box, I was steam cleaning my carpets. This time includes putting the cleaner together, READING THE INSTRUCTIONS, moving all the furniture and vacuuming the carpets (with a regular vacuum cleaner), filling the tank and off I went. We built our home 4 years ago, I had just had my carpets professionally cleaned about 4 months ago. I ususally have them cleaned about 2 times a year, and I consider myself a very clean person. I run my sweeper several times per week, don't wear shoes in the house...etc, just like so many other people out there. I have 2 young children 4 & 6 and a 1 yr old pug who do make an occasional mess that needs to be spot cleaned, and I thought my carpets were still pretty clean, but wanted them to be ready for the holidays. I have been paying over $200 every time I have the professionals come, so I thought this time I am going to get a my own machine and maybe I can just use the professionals once a year instead. In the end I would be saving money. Well, I can tell you that NOW I will NEVER have another "professional" carpet cleaner in my home again because there is no need for them....EVER! I was SHOCKED at how, embarrassing to say but, FLITHY my carpets were! Remember, I had just had them "professionally cleaned" by a very well known company 4 months ago. This machine is unbelievable at how well it cleans! I followed the directions on how to do it properly and went very slowly in small areas at a time. It even has a function to "steam surge" in high traffic or spotted areas, and honestly I could not believe how it got out stains that the "professionals" said could not be removed most came out WITHIN ONE PASS and the rest with 2 passes!! I am not kidding! They ALL CAME OUT! Pet stains from when my pug was sick that were supposively too set in to get out are now GONE! So much for the professionals...but YEAH FOR THE HOOVER SILVER CARPET CLEANER! YEAH CLEAN!! I also read a ton of the reviews on here and also on a bunch of other consumer sites, BEFORE I made the purchase. I am so happy that I didn't listen to the very few negative reviews. I can answer all of their concerns right here so you know that they were just wrong! Some negative reviews complained that the machine leaks if you let it sit. NO IT DOES NOT! Not when you use it properly. I can guarantee that the reason they said it leaked is because they did not remove the top tank, as stated in the instructions, before you bring the handle down to remove the dirty water. There are two holes on the top of the clean water & cleaning solution tank to allow the water to siphen properly to the scrubbers. If you tip it over...duhh, the water will leak! Not the machine's fault, the fault of the person not reading instructions! The next thing I read that was negative was that it wouldn't suck up all of the water in the floor. Well, again this is an instructions issue. I did the same thing the second time I filled the tank and was upset that it wasn't sucking like before. I took a second look to make sure I put the tanks back in properly. I was in a rush so I didn't remove the top tank...thats how I figured out the "leaking" issue, and then checked the dirty tank and I did not have it on right so it wasn't tight. Not that it was hard to do, I just didn't check it that all of the latches were right. It has to be sealed right in order to suck right. After that, it worked beautifully!! Just beginner mistakes with a new machine. The last thing is the upholstery issues, people said they just can't figure it out. Well, the first time I was ready to do a couch and I tried to figure it out without looking at the instructions...I didn't have any idea how it could go together. Pulled out the instructions and in 1 minute it was so easy to figure out! The bottom part on the hose connects to the bottom tank itself, pretty slick if you ask me! I cleaned my couches and chairs perfectly! SUPER EASY!!!! I have been using this machine every weekend to get my entire house done for Christmas. I decided to also use it on my carpet in my unfinished basment. We had bought a high quality 17X15 remnant with padding so that the kids had somewhere else to play during the winter months. This carpet had never been professionally cleaned, was vacuumed frequently, but had a LOT of stains on it and I was going to get rid of it an just buy another one. Well, this is why I just had to write the review...I looks brand new now! I can not believe how it was able to get the dirt out from the kids running in and out with dirty shoes on in the summer and snow in the winter to grab a drink or popsicle out of the basment fridge. There is not one difference now from the areas that were "high traffic" and filthy to the areas that were basically clean. The carpets take less time to dry than ANY TIME I have had a professional come in and do it. They are ususally dry within 2-3 hours at the most. High traffic areas where you use the steam surge take a little longer, but nothing is ever left 'wet' just damp. Years ago I had bought the Bissel Big Green Clean Machine, and was so disappointed with it. I never thought I would buy another machine again, but I am so happy that I did! Do I like this machine? YES I DO, I LOVE IT! I highly recommend it to everyone! Just follow the instructions and it will work wonders for you! The value is INSANE! I honesly will never need another "professional" again, I truly think that this does do a much better job!
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