I bought this carpet cleaner after we adopted two 3 month old puppies within a month of each other. The first puppy, Yoopie, was "housebroken" until the second puppy, Dingo, came along and we started to housebreak him. We had a lot of bad stains and smell from their mistakes, so we went out and got the best looking one for our situation. When I first brought it home, it worked great. I took someone's advice and instead of using the prepackaged solution, I used Oxyclean and it picked up stains like a champ. Once the dogs were reliably not soiling the carpet, I cleaned it up and put it away. Well, it snowed pretty bad not too long ago and a lot of snow melted off the car and onto the garage floor, where it puddled and stagnated. I decided to use the carpet cleaner to suck up most of the extra water (there was a lot, too much to soak up with towels). I sucked up three tankfuls of water before I realized it was leaking out the bottom, all over my laminate floors! I was very angry - I had bought this product not a month beforehand and it was ALREADY leaking?! I cleaned it thoroughly and checked up on my warranty, but could not find my receipt to send it in. Instead of paying to repair a month-old product, I decided to see if there were any fixes I could do myself - I'm pretty handy with fixing things and since I couldn't find my receipt, what did I care if I voided my warranty? They wouldn't honor a thing without the date of purchase in ink. I came upon an old cached Bissell FAQ on Google that suggested making sure the "duckbill gasket" was properly installed, whatever the heck that was, so I looked up an image of it and found something that looked vaguely familiar. Apparently the I had not installed the gasket for the collection tank, which is why it was leaking. No clue why it worked like a charm the first few times, but I popped the gasket in and it does not leak at all anymore!
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